KIMBERLY HURD
Joliet,IL
Summary
Well-spoken and educated Medical Office Coordinator with outstanding phone and email communication skills. Versed in HIPAA and patient privacy regulations. Communicates well with other practices and offices to coordinate medical records and referrals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Office Coordinator
Silver Cross Hospital
08.2022 - Current
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Performed time and attendance data entry, printed completed payroll and made necessary corrections.
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
Patient Access Supervisor
Silver Cross Hospital
09.2018 - 08.2022
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Dispensed appropriate information regarding facility services.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Led and motivated 25 employees through supervision, training and coaching on duties and daily operational activities.
- Initiated training and education programs for supporting healthcare staff.
- Providing excellent customer service by promptly answering patient inquiries.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Education
Some College (No Degree) - Health Information Management
Joliet Junior College
Joliet, ILSkills
- Insurance company knowledgeable
- Appointment scheduling
- Regulatory compliance
- Payment processing
- Quality assurance controls
- Electronic Health Records
- Training and Development
- Administrative Support
- CPT Coding
- Medical Terminology
- Microsoft Office
Certification
- Supervisor Certification Training - 2020
- Supervisor II Certification Training - 2021
Timeline
Medical Office Coordinator
Silver Cross Hospital
08.2022 - Current
Patient Access Supervisor
Silver Cross Hospital
09.2018 - 08.2022
Some College (No Degree) - Health Information Management
Joliet Junior College
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