Makayla Jackson
Oklahoma City,OK
Summary
Driven leader with strong problem-solving and customer service skills looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Hardworking and passionate job seeker with strong organizational skills ready to help team achieve company goals.
Detail-oriented team player with ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Manager/Crew
Sandite Nutrition, Sand Springs
06.2022 - 08.2022
- Effectively communicated and welcomed clients with excellent customer service and social skills.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
To-Go Specialist
Clark Crew BBQ
05.2019 - 01.2021
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, delivery bags, and helped wherever servers or managers needed outside of my job.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Staff Member
YMCA
09.2018 - 02.2019
- South Tulsa — Play & Learn, Watched over children, kept sanitization regularly, also played with children, developmental learning, etc.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Participated in team-building activities to foster teamwork and collaboration.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
Education
Bachelor of Science - Exercise Sports Science With A Minor in Psychology
University of Tulsa, TU
Tulsa, OK05.2022
Skills
- Community Organization
- Safety Policies and Procedures
- Crew Leadership
- Crew Monitoring
- Strategic Decision-Making
- Policy Enforcement
- POS Terminal Operation
- Calendar and Scheduling Software
- Teamwork and Collaboration
- Motivational Leadership
- Team Relationships
- Front of House Management
Hobbies; Coaching
The last four years as a collegiate athlete I have done private hitting and fielding lessons to pay for personal finances. I have developed a passion for helping others my entire life and have been able to use my detail orientation to impact and help youth players hit peak goals. I have had the honor of working a couple part time jobs over the past summers along with coaching that i have been able to use my organizational skills and social skills to work great and efficiently in team settings as well.
Timeline
Manager/Crew
Sandite Nutrition, Sand Springs
06.2022 - 08.2022
To-Go Specialist
Clark Crew BBQ
05.2019 - 01.2021
Staff Member
YMCA
09.2018 - 02.2019
Bachelor of Science - Exercise Sports Science With A Minor in Psychology
University of Tulsa, TU
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