Makayla Jackson
Houston,TX
Summary
Dedicated and compassionate Behavioral Health Technician with over three years of experience working with children suffering from various mental disorders. Specialized in providing care to children with Autism Spectrum Disorder (ASD) and mood disorders, utilizing trauma-informed care and crisis prevention techniques. Proven ability to create safe and supportive environments for children, helping them to achieve better mental health and improved quality of life.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Psychiatric Technician
Texas Children's Hospital
Houston, TX
09.2023 - Current
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Charted on each patient daily.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- 1:1 Direct Supervision
Residential Treatment Child Care Supervisor
New Pathways Resident Treatment Center
Angleton, TX
06.2021 - 11.2023
- Working with children with Autism, Mood Disorder, Reactive Attachment Disorders
- Sexual and/or physical abuse
- Responsible for implementing individualized lesson plans, curriculum, and activities
- Supervising and/or assisting clients during hygiene and meal time routines
- Protect clients from physical and emotional harm coming from themselves or others
- Collect data on clients’ individual progress
- Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- 5:1 Direct supervision
- Monitored medication administration, ensuring accurate dispensing and timely adherence to prescriptions schedules
Dispute Investigator
Discover Finacial Services
New Albany, OH
05.2018 - 05.2021
- Prepared written opinions or decisions regarding cases.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Average 100+ Plus calls day
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH05.2024
Associate of Arts -
Houston Community College
Houston, TX07.2021
Skills
- Highly-motivated professional with hands-on experience in working with children on different levels of Autism Spectrum Disorders (ASD)
- Loyal and dedicated individual who has desire to help children with developmental issues
- Behavior monitoring
- Functions independently with little or no supervision as well as working effectively in team environment
- CPR certification
- MS Office Suite expert
- Crisis Prevention Intervention (CPI) training
- Natural leader
- Exceptional problem solver
- Mental Health Support
Certification
- CPI Training
- BLS, American Heart Association
Timeline
Psychiatric Technician
Texas Children's Hospital
09.2023 - Current
Residential Treatment Child Care Supervisor
New Pathways Resident Treatment Center
06.2021 - 11.2023
Dispute Investigator
Discover Finacial Services
05.2018 - 05.2021
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Arts -
Houston Community College