Makayla Jackson
Macon,GA
Summary
Upbeat front of house worker with outstanding coordination and memorization skills. Extensive background of creating regular customers and boosting establishment reputation through delivery of unmatched service. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Chick-fil-A
02.2024 - Current
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Demonstrated knowledge of menu items and corresponding ingredients.
Coffee Barista
Scooters Coffee Shop
10.2023 - 01.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Followed exact recipes for mixing and preparing beverage and food items.
- Maintained regular and consistent attendance and punctuality.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Front of House Team Member/ Social Media Coordinator
Bastion Brewing Company
12.2018 - 09.2023
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Staying up to date with rotating Beers and Ciders on Tap.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased customer engagement through social media.
- Suggested and implemented new features to develop brand awareness.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Coffee Barista
Moka Joe
01.2022 - 10.2022
- Maintained cleanliness inside and outside of café, including cleaning tables, equipment, and removing trash.
- Provided guests with drink recommendations, preparing orders, and processing transactions.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Hostess
Chilis
08.2017 - 01.2018
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Dental Assisting -
Bellingham Dental Assistant School
10.2021
High School Diploma -
Anacortes High School
06.2019
Skills
- Service Prioritization
- Menu Memorization
- Front-of-house display creation
- POS system operations
Certification
- Social Media Certified- HubSpot Academy
- Content Marketing Certified- HubSpot Academy
Skills
- Service Prioritization
- Menu Memorization
- Front-of-house display creation
- POS system operations
Timeline
Front of House Team Member
Chick-fil-A
02.2024 - Current
Coffee Barista
Scooters Coffee Shop
10.2023 - 01.2024
Coffee Barista
Moka Joe
01.2022 - 10.2022
Front of House Team Member/ Social Media Coordinator
Bastion Brewing Company
12.2018 - 09.2023
Hostess
Chilis
08.2017 - 01.2018
Dental Assisting -
Bellingham Dental Assistant School
High School Diploma -
Anacortes High School