Makayla Jelks
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 90% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
15
15
years of professional experience
Work History
Access Service Representative
Baylor Scott & White Hospital
Waco, TX
11.2018 - 01.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on hospital processes and procedures.
Patient Service Representative
Baylor Scott & White Hospital
Waco, TX
07.2018 - 11.2018
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Billing Specialist
Crystal Clear Eye Care Center, Vision Source
Waco, TX
06.2014 - 07.2018
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Audited and corrected billing and posting documents for accuracy.
Receptionist Administrator
Dr. Shinder, Psychologist
Waco, TX
05.2008 - 04.2016
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
Education
Associate of Applied Science -
McLennan Community College
Waco, TX12.2026
Skills
- Financial Procedures Adherence
- Appointment Scheduling
- Quality Assurance
- HIPAA Compliance
- Multitasking and Organization
- Medical Terminology
- Process Improvement
- Customer Service
- Problem-Solving
Timeline
Access Service Representative
Baylor Scott & White Hospital
11.2018 - 01.2023
Patient Service Representative
Baylor Scott & White Hospital
07.2018 - 11.2018
Billing Specialist
Crystal Clear Eye Care Center, Vision Source
06.2014 - 07.2018
Receptionist Administrator
Dr. Shinder, Psychologist
05.2008 - 04.2016
Associate of Applied Science -
McLennan Community College