Makayla Johnson
Baltimore,MD
Summary
I am currently a 19 year old activities assistant at Lorien HealthCare. I have an abundance of job experiences and I am very interested in growing and enhances my experiences to potentially establish and discover the best balanced career path for me. As of right now I have a valid food certification, CPR/ First aid certification and also my medication technician certification. I find that my skills, qualities and personality allows me to explore my opportunities and learn that working in healthcare makes me feel very joyful, persistent, productive and passionate about my work. Therefore I am currently a student of many online courses proceeding to become a certified nurse assistant, certified phlebotomist, and a certified medical assistant. I am a strong believer and working for and towards the greater goods in life, so furthermore I am strongly committed and determined to overcome all adversities and achieve all of my goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Activities Assistant
Lorien Health Services
03.2024 - Current
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Trained staff members on conducting events and following safety procedures.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Improved residents'' physical wellbeing by coordinating exercise programs tailored to individual abilities and needs.
- Scheduled movies, entertainment, and other special events.
Pharmacy Technician
Walgreen's Pharmacy
09.2023 - 03.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Customer Service Representative
Walgreen's Pharmacy
06.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Retail Sales Associate
Burlington
03.2023 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Crew Shift Leader
Tropical Smoothie
08.2022 - 03.2023
- Supervised team members and oversaw effective and efficient completion of job duties.
- Distributed necessary tasks and duties during each shift.
- Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
- Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
- Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
- Enhanced customer satisfaction by addressing concerns promptly and professionally.
- Prepared detailed end-of-shift reports to inform management of shift outcomes including sales figures, staffing concerns, or any outstanding incidents requiring attention.
- Provided mentorship for new hires by sharing knowledge of best practices in customer service delivery.
- Mixed and poured concrete for variety of projects.
- Contributed to higher overall store performance by consistently meeting or exceeding shift targets for sales, labor costs, and food safety standards.
Fast Food Crew Trainer
McDonald's
09.2021 - 01.2022
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Education
High School Diploma -
Western High School
Baltimore, MD06.2023
Skills
- Senior living experience
- Resident support
- Customer Service
- Staff Training
- food safety
- reliability/responsibility
- accounting & currency management
- hospitality
- caregiving
- leadership
- flexibility
- pharmacy and drug safety management
Certification
- Food Certification (2021-2023)
- CPR/ First Aid Certification (March 2024-March 2026)
- Medication Technician Certification ( )
Languages
English
Full Professional
Timeline
Activities Assistant
Lorien Health Services
03.2024 - Current
Pharmacy Technician
Walgreen's Pharmacy
09.2023 - 03.2024
Customer Service Representative
Walgreen's Pharmacy
06.2023 - 03.2024
Retail Sales Associate
Burlington
03.2023 - 05.2023
Crew Shift Leader
Tropical Smoothie
08.2022 - 03.2023
Fast Food Crew Trainer
McDonald's
09.2021 - 01.2022
High School Diploma -
Western High School