Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Johnson

Burnsville,MN

Summary

Dynamic and goal-oriented professional with extensive experience at Hollister Co., excelling in customer engagement and brand building. Proven track record in enhancing sales through effective communication and teamwork. Skilled in problem-solving and maintaining attention to detail, contributing to a positive shopping experience and operational efficiency. I also have great experience in the food industry being able to quickly learn and follow recipes

Overview

4
4
years of professional experience

Work History

Brand Representative

Hollister Co.
10.2024 - Current
  • Helped customers in the fitting rooms, assisting them with sizes, and taking the clothes they no longer wanted
  • Greeted customers at the door while monitoring my area, reorganizing my tables to make it easier for customers to find sizing, making sure my areas looked clean and out together
  • Worked at the register ringing up customers clothes, helping with returns, finding sizes online, and finding in store pickup packages
  • Worked in the stock room, helped put sensors on the new clothes we get from shipment, put the clothes in the right bay, keeping the back organized and making sure to put the sensors in the proper place to prevent damage when removing.
  • Would clean the all the mirrors in the store, vacuumed, dusted before opening store
  • Would stay after store closed to put out new clothes that where coming from shipment

Assistant Manager

Hollister.Co
11.2024 - 09.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Lead Key Holder

Hollister Co.
03.2025 - 04.2025
  • Would help open the store by, counting money in the register, help write the zone chart for the day.
  • Would help brand reps at register by approving certain transactions, would help ring up brand reps from other stores to approve using their discount
  • Helped keep the store stocked with the right sizing for clothes.
  • Would help set up clothes in store to hang up new clothing
  • Would answer the store phone, and give brand reps a 5 min meeting about what they where doing
  • Watched over store when assistant managers went on break

Kitchen Staff Member

Davannis
06.2021 - 06.2024
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Collaborated with team members to ensure seamless coordination during peak service hours.

Education

Criminology

University of Minnesota
Minneapolis, MN

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Apple Valley High School
Apple Valley, MN
06.2024

Skills

  • Goal oriented
  • Brand awareness
  • Brand building
  • Effective communicator
  • Customer service
  • Customer engagement
  • Sales expertise
  • Business growth
  • Conflict resolution techniques
  • Teamwork and collaboration
  • Team player
  • Problem-solving
  • Time management
  • Attention to detail
  • Critical thinking
  • Creative thinking
  • Employee development
  • Relationship building
  • Flexible schedule

Timeline

Lead Key Holder

Hollister Co.
03.2025 - 04.2025

Assistant Manager

Hollister.Co
11.2024 - 09.2025

Brand Representative

Hollister Co.
10.2024 - Current

Kitchen Staff Member

Davannis
06.2021 - 06.2024

Criminology

University of Minnesota

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Apple Valley High School

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