Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Jones

Makayla Jones

Jackson,MS

Summary

EXPERIENCE Byram Mississippi Jun 2018 - Present Sales Associate Waffle House Self-motivated, team player with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Have worked in busy, pressurized environments where high standards are expected. A quick and personable sales associate with 3+ years of retail store experience. Technically proficient with modern point-of-sale systems. Consistent in maintaining top performance in a number of transactions and sales. Seeking to leverage proven sales skills on floor, retail, and customer service. Skilled daycare assistant with over five years of working in a daycare center. Compassionate and committed to helping children of all ages discover new ideas every day. Looking to join an organization where professionals collaborate to provide the best care services. Handled customer complaints with empathy and composure. Accurately handled large amounts of money on the cash register. Pitched ideas on how to improve performance and efficiency. Helped management identify workflow issues and find solutions. Consistently met any short and long-term targets. Proactively assisted customers with questions, concerns, and item purchases while walking the sales floor Offered hands-on assistance to customers by assessing customer needs and maintaining current knowledge of consumer preferences Computed sale prices and total purchases; received and processed cash and credit payment Preformed daily tasks in sales, sale promotions, payment, and exchanges policies

Overview

5
5
years of professional experience

Work History

SALES ASSOCIATE

Waffle House Restaurant
06.2018 - Current
  • Collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Helped customers find specific products, answered questions and offered product advice
  • Trained new team members in cash register operation, stock procedures and customer services
  • Built and maintained relationships with peers and upper management to drive team success.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Achieved perfect attendance and on-time record.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Customer Service Representative

WFH AGENT, Conduent Call Center
06.2022 - 12.2022
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals
  • Completed research to thoroughly understand client requirements
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets
  • Created and used media to inform clients about industry opportunities
  • Maintained high level of communications and marketing skills by participating in professional activities
  • Reviewed financial records and revenues earned by clients to facilitate tax filings.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

DAYCARE TEACHER, After Zone
08.2021 - 01.2022
  • Communicated with children's parents and guardians about daily activities, behaviors and problems
  • Supervised circle time, free play, outside play and learning and developmental activities
  • Taught children foundational skills in colors, shapes and letters
  • Implemented hands-on, play-based strategies for experiential learning
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.

CASHIER, CHECKOUT HOST

Walmart
04.2021 - 01.2022
  • Greeted customers promptly and responded to questions
  • Maintained work area and kept cash drawer organized
  • Counted and balanced cashier drawers
  • Cleaned and stocked front-end areas with register tapes and ribbons
  • Complied with cash handling procedures to meet regional cashier variance policy
  • Welcomed customers, offering assistance to help find store items
  • Processed customer payments quickly and returned exact change and receipts
  • Scanned items and checked pricing on cash register for accuracy
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store
  • Built and maintained productive relationships with employees
  • Placed merchandise in bags or boxes and gave packages to customers
  • Resolved issues with cash registers, card scanners and printers
  • Scanned items quickly to keep lines moving and reduce overall wait time.

WAREHOUSE WORKER

Build A Sign
08.2020 - 01.2021
  • Established and maintained good relations with customers, vendors and transport companies
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety
  • Received deliveries, scanned packages and updated orders in internal database
  • Recognized defective material and reported issues to management
  • Staged and sorted multiple types of products for loading
  • Examined packages and goods for damage and notified vendors of replacement needs
  • Preserved safe work environment by maintaining clean workstations and pallet area
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.

PERSONAL SHOPPER

Amazon
08.2020 - 01.2021
  • Satisfied customers with quick, accurate service under tight deadlines
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified
  • Completed pickup and shopping orders for customers within local area
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
  • Followed application instructions closely and reviewed deliveries to minimize errors.

CASHIER

Taco Bell
04.2019 - 09.2019
  • Managed cash register, communicated with customers and operated the sales floor and consistently exceeded sales and promotional goals
  • Trained new employees about customer service techniques and procedures
  • Consistently met my short and long-term targets
  • Closely monitored children to identify emotional or physical development issues
  • Observed play activities to spot areas that require improvement
  • Implemented behavior redirection where appropriate
  • Took notes of food served, behavior issues, and medicine administered to children
  • Provided nutritious snacks and lunches
  • Supervised the activities of children to ensure their safety all the time
  • Rapidly assembled large and small orders for shipping to clients and make the necessary manifest and records
  • Matched quantities and details of stock being shipped out against clients' invoices
  • Used warehouse equipment to offload incoming raw materials and packaging from trucks and delivery trailers
  • Provided contact-free shopping services to at-risk individuals and families during the COVID-19 pandemic
  • Accepted client grocery orders using a digital platform; shopped the items at the client's store of choice
  • Made carefully selected substitutions when items were unavailable, taking into consideration clients' dietary needs, such as gluten, nut, or dairy intolerances
  • Delivered groceries to client residences in a timely manner
  • Provided contact-free grocery delivery during the COVID-19 pandemic
  • Professionally represented the Instacart brand via personal appearance, conduct, and vehicle maintenance
  • Performed daily tasks to ensure a neat, clean and organized store

Education

MS - Business Administration

Hinds Community College
08.2023

High School Diploma - undefined

Crystal Springs High School
05.2019

Skills

  • SKILLS LANGUAGES
  • English
  • Advanced
  • Met sales goals, guaranteeing customer loyalty
  • Served over 100 customers daily in a busy
  • Location
  • Adhered to rules concerning uniform and cash
  • Register handling
  • Helped customers both in person and over the
  • Phone
  • Assisted with product display and pricing
  • Processed credit card and check payments
  • Examine and inspected items and reported any
  • Damage to supervisor
  • Crystal Springs Marching Band
  • Leadership
  • Public speaking
  • Mentoring
  • Handling conflict
  • Understands how to keep children happy
  • An extreme level of patience
  • Excellent communication skills
  • Cash register transactions
  • Cash management
  • Conflict resolution
  • Excellence in customer service
  • Honest
  • Problem-Solving

Timeline

Customer Service Representative

WFH AGENT, Conduent Call Center
06.2022 - 12.2022

DAYCARE TEACHER, After Zone
08.2021 - 01.2022

CASHIER, CHECKOUT HOST

Walmart
04.2021 - 01.2022

WAREHOUSE WORKER

Build A Sign
08.2020 - 01.2021

PERSONAL SHOPPER

Amazon
08.2020 - 01.2021

CASHIER

Taco Bell
04.2019 - 09.2019

SALES ASSOCIATE

Waffle House Restaurant
06.2018 - Current

MS - Business Administration

Hinds Community College

High School Diploma - undefined

Crystal Springs High School
Makayla Jones