Makayla Grace Jones
Louisville,KY
Summary
Compassionate and dedicated Hall Director with experience in Student Affairs and a demonstrated commitment to diversity, equity, inclusion, and community building. Strong organizational abilities with proven successes managing multiple projects, student staff, and programming efforts. Well-rounded and professional team player focused on improving students' college experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Residence Hall Director
University of Louisville, Housing
Louisville, KY
02.2022 - Current
- Spearhead departmental task forces such as student staff training, student staff appreciation committee, and social and recognition committee.
- Organize logistics for staff training including coordinating with facilities, organizing presenters and content, and collaborating with campus partners.
- Assist with Resident Assistant recruitment and selection.
- Edit training manuals + standard operating procedures.
- Opened and currently oversee operation of a newly built traditional residence hall with 400+ students.
- Supervise 25+ student staff including desk workers and resident assistants through weekly check-in meetings and staff meetings.
- Utilize case management software Maxient to address wellness and behavioral conduct concerns.
- Act as a first responder on a 24/7 on-call team for 5.8K+ undergraduate students.
- Process all room changes, move in and move outs, roommate conflict, and maintenance requests in assigned residence hall.
- Assist residents experiencing issues on campus including but not limited to: mental health, finances, academics, roommate conflict, sexual assault, emotional support animals, etc.
- Establish professional rapport with hall residents, building lasting relationships with people of various ages and from different cultures.
- Collaborate with Living Learning Community and Themed Community advisors to support residents living within LLCs/TCs.
- Participate in the Commission on Diversity and Racial Equity (CODRE).
Resident Assistant
University of Louisville, Housing
Louisville, KY
08.2021 - 02.2022
- Assist in each semester “turn” transition of facilities including but not limited to removal of abandoned property, processing check-outs, and preparing for resident arrivals.
- Respond to crisis situations quickly to address issues and immediately determine level of assistance needed.
- Serve in biweekly on-call rotation and conduct regular rounds to keep residents and areas safe and secure.
- Develop and deepen relationships with residents and fellow staff through community building.
- Develop and coordinate both social and educational programs for residents following the REM model.
- Counsel students in handling family, financial, and educational problems.
- Maintain student safety by enforcing compliance with campus rules.
- Manage working 20 hours a week in the role in addition to 15 credit hours, and attending an internship for 17 hours per week.
Education
Bachelor of Arts - Social Work
University of Louisville
Louisville, KY05.2022
Master of Arts - College Student Personnel
University of Louisville
Louisville, KYSkills
- Background in and commitment to DEI
- Team Supervision
- Crisis Management
- Student Engagement
- Teamwork and Collaboration
- Resourcefulness
Accomplishments
- Hall Director of the Year 2022-2023
- Student Affairs Commitment to an Inclusive Community Award 2023
Certification
- Inclusive Excellence and Belonging Certification
Timeline
Residence Hall Director
University of Louisville, Housing
02.2022 - Current
Resident Assistant
University of Louisville, Housing
08.2021 - 02.2022
Bachelor of Arts - Social Work
University of Louisville
Master of Arts - College Student Personnel
University of Louisville
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