Makayla Jones
Little Rock,AR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Support Specialist
CaterpillarInc
North Little Rock, Arkansas
10.2023 - Current
- Coordinated daily operational activities to ensure smooth workflow across departments.
- Managed inventory levels and facilitated materials and productivity.
- Demonstrate empathy and patience when assisting co workers with difficult task and request.
- Communicated effectively with team members to resolve challenges promptly.
- Maintained accurate records of all operational and customers activities.
- Organized meetings, conferences, and other events related to operations being detail oriented.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Scheduler and billing
Tru Green
Work from home
07.2020 - 10.2023
- Coordinated scheduling for lawn care services across multiple regions.
- Managed daily appointments to ensure optimal route efficiency for technicians.
- Communicated with clients to confirm service times and address concerns.
- Provided support in identifying critical path activities to ensure deadlines are met.
- Performed data entry into computer systems for tracking purposes.
- Handled incoming calls and directed callers to appropriate department or employee.
- Developed processes to enhance communication between clients and service teams.
Order Management Specialist
Walmart
Bryant, AR
02.2018 - 07.2020
- Maintained accurate records of customer interactions and transactions.
- Reviewed policy documents to ensure compliance with company standards and regulations.
- Updated customers information on computer system to maintain billing accuracy.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Ensured that all necessary paperwork was completed accurately before discharge from facility.
- Developed training programs to enhance performance and efficiency.
Education
Parkview Arts And Science Magnet High School
Little Rock , ARSkills
- Call Center
- HIPAA Regulations
- Data entry
- Scheduling coordination
- Time management
- Problem solving
- Microsoft Excel
- Team collaboration
Timeline
Customer Support Specialist
CaterpillarInc
10.2023 - Current
Scheduler and billing
Tru Green
07.2020 - 10.2023
Order Management Specialist
Walmart
02.2018 - 07.2020
Parkview Arts And Science Magnet High School