Makayla Justice
Carmichael
Summary
Detail-oriented professional skilled in problem resolution and customer communication. Manages client inquiries and records while ensuring timely service delivery. Organized and methodical, with a focus on efficiency and accuracy. Seeking to contribute as Client Service Representative.
Overview
7
7
years of professional experience
Work History
Receptionist social media coordinator
Folsom Plastic Surgery & Laser Center
Folsom
04.2025 - Current
- Developed engaging social media content for various platforms and campaigns.
- Assisted in monitoring social media trends and audience engagement metrics.
- Collaborated with the marketing team to align messaging across channels.
- Scheduled postings for optimal reach according to best practices guidelines.
- Generated ideas for original content that resonates with target audience.
- Scheduled content for publication on social media at ideal times.
- Engaged with and responded to online audience through relevant comments.
- Greeted patients warmly and ensured a welcoming atmosphere in the clinic.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled appointments efficiently, optimizing the calendar for physicians and clients.
- Coordinated with medical staff to facilitate smooth patient flow throughout the clinic.
- Managed confirmation of appointments to maintain organized calendar.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Assisted with special projects assigned by management.
- Verified visitors' identification cards before allowing access to the building.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Client Service Representative
Bayside Animal Hospital
Granite Bay
08.2024 - 03.2025
- Received and responded to high-volume incoming calls and emails in a timely manner.
- Provided excellent customer service by promptly responding to inquiries and resolving complaints.
- Followed up with customers after each interaction to ensure satisfaction were met.
- Followed up with customers after each interaction to ensure satisfaction was met.
- Cultivated relationships with referral sources to maintain a steady stream of referrals.
- Delivered customer service by promptly responding to inquiries and effectively resolving complaints.
- Created a positive first impression for visitors upon arrival. and ensured they had a positive experience.
- Maintained cleanliness of reception and common areas to ensure a welcoming environment. and tidy, removing trash and straightening magazines and couches.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
Front Desk Receptionist
Palm City Animal Medical Center
Palm City
06.2021 - 07.2024
- Checked in surgeries, boarding, appointments, and tech appointments to ensure smooth operations.
- Closed receptionist desk after hours, maintaining security and organization of sensitive information.
- Greeted and welcomed clients professionally while managing multiple tasks to enhance client experience.
- Experienced in checking in surgeries, boarding, appointments and tech appointments.
- Directed incoming calls to appropriate staff members and took detailed messages.
Client Service Representative
Village animal clinic
North Palm Beach
07.2019 - 05.2021
- Assisted clients with scheduling appointments and managing pet health records.
- Processed payments and managed billing inquiries efficiently and accurately.
- Handled client concerns with empathy and professionalism, enhancing customer satisfaction.
- Provided customer service support to clients in a timely and efficient manner.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Collaborated with veterinarians to ensure seamless communication regarding patient needs.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Performed administrative tasks such as filing documents and responding to emails.
Education
South Fork High School
Stuart, FLSkills
- Front Desk
- Appointment scheduling
- Multi-line phone management
- Client engagement
- Client relations
- Client support
- Follow-up
- Social media content creation
- Documentation and reporting
- Computer Skills
- Typing speed
- Flexibility
- Attention to detail
- Problem-solving
- Problem solving
- Team Work
- Scheduling
- Hospital Experience
- Scheduling
Timeline
Receptionist social media coordinator
Folsom Plastic Surgery & Laser Center
04.2025 - Current
Client Service Representative
Bayside Animal Hospital
08.2024 - 03.2025
Front Desk Receptionist
Palm City Animal Medical Center
06.2021 - 07.2024
Client Service Representative
Village animal clinic
07.2019 - 05.2021
South Fork High School