Makayla Kaiser
Big Rapids
Summary
Recent graduate from Ferris State University with a focus in Criminal Justice. Excellent communicator and team player with an organized and detail-oriented mindset. Highly accurate, quick to learn new skills, and dedicated to delivering quality work. Motivated and dependable individual seeking employment to further develop professional skills and contribute to a dynamic team.
Overview
6
6
years of professional experience
Work History
Retail Crime Investigator
SpartanNash
09.2025 - 03.2026
- Conduct investigations into shoplifting, organized retail crime, and internal theft using surveillance systems and incident reports
- Monitor and review CCTV footage to identify suspicious behavior and theft patterns
- Apprehend shoplifting suspects in accordance with company policy and state laws
- Collaborated with local law enforcement to investigate and prosecute shoplifting's and organized retail crime cases
- Prepare detailed incident and investigative reports documenting shoplifting cases, suspect descriptions, and evidence
Team Lead
Applebee’s Bar & Grill
01.2024 - 08.2025
- Trained new hires on company policies, customer service expectations, and safety procedures.
- Operate the point-of-sale (POS) system with accuracy and efficiency.
- Adhere to all health and safety regulations, maintaining high standards of food safety and hygiene.
- Engage with guests to gather feedback on their dining experience, communicating their comments to management for continuous improvement.
Intern
Grosse Pointe Park Department of Public Safety
05.2024 - 08.2024
- Accompanied officers on ride-alongs to gain practical experience in patrol procedures and community policing.
- Observed and assisted with daily assigned tasks within the department.
- Observed the operation of police radio systems to communicate with dispatch and other officers, ensuring clear and accurate transmission of information.
- Familiarized with emergency lighting and siren control systems to support officers in various scenarios.
Professional Care Assistant
The Brook of Big Rapids
09.2022 - 08.2023
- Operate by Health Insurance Portability and Accountability Act (HIPAA) policies to prevent sanctions.
- Enforced regulations requiring the witnessed counting and verification of medication during shift changes.
- Administer medications at correct time and dosage complying strictly with doctors' orders.
- Assist residents with ambulation and mobility around the facility.
- Observes and records signs and symptoms of changes in resident conditions.
- Provides basic care needs for residents including vital signs, dressing wounds, treating bedsores, emptying catheter bags, check and changes on a 2-hour basis.
- Answer resident call lights/emergency cords and determine how to assist them.
Assistant Manager
Culvers
08.2020 - 09.2022
- Created and managed employee schedules, accommodating individual request and requirements.
- Instituted program to increase customer surveys which developed new strategies for better workplace efficiency and goal achievement.
- Addressed and resolved guest concerns, maintaining professionalism and guest satisfaction.
- Supported ongoing learning and development for crew members.
- Provided directions for crew members.
- Reconciled cash drawers and handled bank deposits.
Education
Bachelor's of Science - Criminal Justice
Ferris State University
Big Rapids, MI05-2025
High School Diploma - undefined
Big Rapids High School
Big Rapids, MI05-2021
Skills
- Detailed report writing
- Ethical and honest
- CCTV and surveillance systems
- Case Management
- Verbal and written communication
- Microsoft Office
Timeline
Retail Crime Investigator
SpartanNash
09.2025 - 03.2026
Intern
Grosse Pointe Park Department of Public Safety
05.2024 - 08.2024
Team Lead
Applebee’s Bar & Grill
01.2024 - 08.2025
Professional Care Assistant
The Brook of Big Rapids
09.2022 - 08.2023
Assistant Manager
Culvers
08.2020 - 09.2022
High School Diploma - undefined
Big Rapids High School
Bachelor's of Science - Criminal Justice
Ferris State University