Makayla Kaiser
Big Rapids
Summary
Recent graduate from Ferris State University with a focus in Criminal Justice. Excellent communicator and team player with an organized and detail-oriented mindset. Highly accurate, quick to learn new skills, and dedicated to delivering quality work. Motivated and dependable individual seeking employment to further develop professional skills and contribute to a dynamic team.
Overview
6
6
years of professional experience
Work History
Retail Crime Investigator
SpartanNash
Byron Center, MI
09.2025 - 03.2026
- Conduct investigations into shoplifting, organized retail crime, and internal theft using surveillance systems and incident reports
- Monitor and review CCTV footage to identify suspicious behavior and theft patterns
- Apprehend shoplifting suspects in accordance with company policy and state laws
- Collaborated with local law enforcement to investigate and prosecute shoplifting's and organized retail crime cases
- Prepare detailed incident and investigative reports documenting shoplifting cases, suspect descriptions, and evidence
Team Lead
Applebee’s Bar & Grill
Chesterfield, MI
01.2024 - 08.2025
- Trained new hires on company policies, customer service expectations, and safety procedures.
- Operate the point-of-sale (POS) system with accuracy and efficiency.
- Adhere to all health and safety regulations, maintaining high standards of food safety and hygiene.
- Engage with guests to gather feedback on their dining experience, communicating their comments to management for continuous improvement.
Intern
Grosse Pointe Park Department of Public Safety
Grosse Pointe Park, MI
05.2024 - 08.2024
- Accompanied officers on ride-alongs to gain practical experience in patrol procedures and community policing.
- Observed and assisted with daily assigned tasks within the department.
- Observed the operation of police radio systems to communicate with dispatch and other officers, ensuring clear and accurate transmission of information.
- Familiarized with emergency lighting and siren control systems to support officers in various scenarios.
Professional Care Assistant
The Brook of Big Rapids
Big Rapids, MI
09.2022 - 08.2023
- Operate by Health Insurance Portability and Accountability Act (HIPAA) policies to prevent sanctions.
- Enforced regulations requiring the witnessed counting and verification of medication during shift changes.
- Administer medications at correct time and dosage complying strictly with doctors' orders.
- Assist residents with ambulation and mobility around the facility.
- Observes and records signs and symptoms of changes in resident conditions.
- Provides basic care needs for residents including vital signs, dressing wounds, treating bedsores, emptying catheter bags, check and changes on a 2-hour basis.
- Answer resident call lights/emergency cords and determine how to assist them.
Assistant Manager
Culvers
Big Rapids, MI
08.2020 - 09.2022
- Created and managed employee schedules, accommodating individual request and requirements.
- Instituted program to increase customer surveys which developed new strategies for better workplace efficiency and goal achievement.
- Addressed and resolved guest concerns, maintaining professionalism and guest satisfaction.
- Supported ongoing learning and development for crew members.
- Provided directions for crew members.
- Reconciled cash drawers and handled bank deposits.
Education
Bachelor's of Science - Criminal Justice
Ferris State University
Big Rapids, MI05-2025
High School Diploma - undefined
Big Rapids High School
Big Rapids, MI05-2021
Skills
- Detailed report writing
- Ethical and honest
- CCTV and surveillance systems
- Case Management
- Verbal and written communication
- Microsoft Office
Timeline
Retail Crime Investigator
SpartanNash
09.2025 - 03.2026
Intern
Grosse Pointe Park Department of Public Safety
05.2024 - 08.2024
Team Lead
Applebee’s Bar & Grill
01.2024 - 08.2025
Professional Care Assistant
The Brook of Big Rapids
09.2022 - 08.2023
Assistant Manager
Culvers
08.2020 - 09.2022
High School Diploma - undefined
Big Rapids High School
Bachelor's of Science - Criminal Justice
Ferris State University