Summary
Overview
Work History
Education
Skills
Timeline
Generic

MaKayla Kalka

Norman,OK

Summary

Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Recognized for providing exceptional leadership and guidance to employees. Responsible and dependable.

Overview

5
5
years of professional experience

Work History

Department Head

Atwoods
Chandler, OK
07.2023 - Current
  • Implemented quality control measures throughout all stages of product development.
  • Enforced departmental policies, procedures and state and federal laws.
  • Collaborated with senior management on long-term strategic planning initiatives.
  • Managed daily work assignments of subordinate staff members while ensuring timely completion.
  • Coordinated with other departments to ensure successful completion of projects.
  • Developed and implemented departmental goals, objectives, policies and procedures.
  • Ensured compliance with applicable laws, regulations and organizational standards.
  • Provided leadership during times of crisis or change in order to maintain productivity levels.
  • Created culture of empowerment and innovation for employees to promote engagement.
  • Established key performance indicators to measure the effectiveness of department activities.
  • Trained and coached employees to deliver world-class customer service.
  • Identified areas for process improvement within the department through feedback from staff members.
  • Trained employees on proper and safe use of equipment and tools.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Followed safety protocols and company processes and procedures.
  • Handled shift overstock, restocking and inventory control.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Worked closely with sales associates to complete tasks.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Dispatcher

I'm Your Huckleberry Hauling LLC
Chandler, OK
01.2019 - 07.2023
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Updated records of driver locations, delays, and cancellations.
  • Scheduled loads according to priority and available equipment.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reported delays, accidents or other traffic and transportation situations.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Supervised driver dispatching, route planning and vehicle tracking for over 15 drivers.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Managed daily delivery and work schedules to maximize coverage.
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Received and dispatched calls for emergency services.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Ensured compliance with safety regulations and company policies.
  • Verified driver credentials prior to assigning them a route or task.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Investigated and resolved customer and vendor issues to retain business.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Prepared weekly performance reviews for drivers based on their adherence to company standards.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Recorded and maintained files or records of customer requests, work or services performed.
  • Ordered supplies or equipment to issue to personnel.

Education

High School Diploma -

Chandler High School
Chandler, OK
05-2016

Skills

  • Training Coordination
  • Human Resources
  • Assignment Delegation
  • Employee Hiring
  • Sales Management
  • Payroll Administration
  • Staff Management
  • Customer Service
  • Logistics Planning
  • Employee Scheduling
  • Database Management
  • Team Supervision
  • Performance Management
  • Workflow Coordination
  • Sales Reporting
  • Employee Performance Evaluation
  • Department Leadership
  • Motivational Leadership
  • Relationship Building and Management
  • Problem-Solving
  • Training and Mentoring
  • Operations Management
  • Employee Management
  • Emergency Response
  • Order Processing
  • Personnel Training and Development
  • Safety and Security
  • Supervisor
  • Retail Management
  • Work Planning and Organization
  • Customer Engagement
  • Operations
  • Rules and Regulations
  • Purchasing Functions
  • Loss Prevention
  • POS Software
  • Retail
  • Scheduling

Timeline

Department Head

Atwoods
07.2023 - Current

Dispatcher

I'm Your Huckleberry Hauling LLC
01.2019 - 07.2023

High School Diploma -

Chandler High School

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MaKayla Kalka