Makayla K. Cook
St. Petersburg
Summary
Energetic and dedicated healthcare professional dedicated to providing top-quality, patient-centered care, as well as customer service. Goal-oriented, with outstanding computer skills and telephone etiquette, and committed to contributing to company growth. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had a significant impact on improving the efficiency of administrative processes, and enhancing customer service experiences. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Home Health CNA
Home Helpers
Clearwater
03.2025 - Current
- .Assisted clients with daily living activities such as bathing, dressing, grooming and toileting.
- Maintained accurate records of services rendered to each patient.
- Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation.
- Monitored vital signs such as pulse rate, temperature, respiration rate, and blood pressure.
- Provided companionship to elderly and disabled individuals in their home environment
Rural Mail Carrier Associate
United States Post Office
Tarpon Springs
05.2023 - Current
- Adhered to all federal USPS policies and procedures related to delivering mail.
- Organized mail for delivery in a timely manner according to established routes and schedules.
- Operated postal vehicles in accordance with applicable laws and regulations.
- Delivered mail and packages to rural residences, businesses, and post office boxes.
- Provided excellent customer service while interacting with customers on route.
Community Life Director
Countryside Healthcare & Rehab
Palm Harbor
02.2020 - 05.2023
- Developed individualized plans for each resident based on their interests and abilities.
- Created monthly activity calendars with a variety of recreational options.
- Organized events such as holiday parties, bingo nights, and movie screenings.
- Maintained accurate records of participant attendance and progress notes.
- Ensured compliance with all state regulations regarding safety protocols and infection control measures.
Front Desk Receptionist
Consulate Healthcare
Palm Harbor
06.2018 - 05.2023
- Warmly greeted guests and family members, directing them to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Managed courier services, faxes, and other correspondence.
- Completed basic bookkeeping and document filing.
Certified Nursing Assistant
Countryside Rehab and Healthcare Center
Palm Harbor
09.2017 - 05.2023
- Maintained records of patient care, condition, progress, or problems for review by medical professionals.
- Provided patient care by taking vital signs, measuring height and weight, recording intake and output, and practicing infection control.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Responded quickly to emergency situations involving sudden illness or injury.
Shift Supervisor
Panera Bread
Tarpon Springs
10.2013 - 09.2017
- Trained new employees on company policies and procedures.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Completed opening and closing duties to facilitate business operations.
- Ensured all safety and sanitation regulations were met throughout the shift.
Education
AP-BC License -
APNCC
Florida01.2022
CNA License -
Pasco Medical Prep
New Port Richey, FL01.2017
Diploma -
East Lake High School
Tarpon Springs, FL01.2014
Skills
- Strong Customer Service
- Department Head Responsibilities
- Employee Trainer
- Creative and Critical Thinking
- Quick-paced Multitasking
- Medical Records
- Phone Etiquette
- Outgoing, Winning Personality
- Office administration
- Mail organization
- HIPAA Privacy
- Emergency response
- Infection control
- Patient care
- Time management
- Regulatory compliance
Qualifications etc.
- Activity Professional Board Certified License
- Employee leader / Supervisor / Trainer
- Organizing and planning skills
- Medical Terminology
- Department Head Experience
- Assisting in Social Services
- 8 years licensed CNA/patient care
- CPR/BLS Certified
Certification
Certified Nursing Assistant License - 05/2017
APNCC License - 01/2022
CPR/BLS Certification - 03/2025
Timeline
Home Health CNA
Home Helpers
03.2025 - Current
Rural Mail Carrier Associate
United States Post Office
05.2023 - Current
Community Life Director
Countryside Healthcare & Rehab
02.2020 - 05.2023
Front Desk Receptionist
Consulate Healthcare
06.2018 - 05.2023
Certified Nursing Assistant
Countryside Rehab and Healthcare Center
09.2017 - 05.2023
Shift Supervisor
Panera Bread
10.2013 - 09.2017
AP-BC License -
APNCC
CNA License -
Pasco Medical Prep
Diploma -
East Lake High School