Ma'Kayla Kessler- Carlton
Okanogan,WA
Summary
Driven and detail-oriented with experience in customer service. Demonstrated ability to manage time effectively, ensuring tasks completion with a friendly, positive attitude. Looking to receive a position with an employer to use my skills to help others and grow with the company.
Overview
5
5
years of professional experience
Work History
Receptionist
Omak - Okanogan County Chronicle
Omak, WA
02.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Counted and balanced cash drawer at the end of shift.
- Updated and maintained databases with current information. Generated weekly sales reports using spreadsheet programs like Excel.
- Operated front desk duties, such as accepting payments from customers, verifying subscriptions, and applying payments to accounts.
Dietary Aide
Regency Nursing & Rehabilitation Centers
Omak, WA
05.2020 - 09.2020
- Followed dietary procedures in accordance with policies.
- Refilled condiments, napkins and server workstations.
- Provided assistance with meal setup, serving, and clean up as needed.
- Set up food trays and delivered meals to residents and patients in their rooms.
- Stocked food and other supplies for the kitchen.
- Engaged with residents to provide positive experiences.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09-2024
Skills
- Time management
- Organization skills
- Documentation and reporting
- Good communication skills
- Fast learner
- Customer service
- Microsoft outlook, Word, and Excel, Docs
- Friendly, positive attitude
- Task prioritization
- Teamwork and collaboration
- Professional attitude and work ethic
- Supportive listening skills
References
References available upon request.
Timeline
Receptionist
Omak - Okanogan County Chronicle
02.2023 - Current
Dietary Aide
Regency Nursing & Rehabilitation Centers
05.2020 - 09.2020
High School Diploma -
Penn Foster Career School
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