MaKayla Kollmann
Menominee
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Best Western Hotels & Resorts
Menominee
10.2022 - Current
- Addressed customer needs in a timely manner.
- Transmitted and received messages using telephones.
- Provided information about hotel amenities, services, and local attractions.
- Issued room keys and directions for guests to follow.
- Posted incidental charges to ledgers, by using computers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Kept records of room availability and guest accounts, using computers.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Verified customer credit to establish payment method for accommodations.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Lifeguard
Harbour Village Campground
Carlsville
08.2020 - 08.2022
- Provided assistance to swimmers of varying skill levels.
- Performed regular cleaning and maintenance of pool equipment.
- Recognized swimmers in need of assistance and acted quickly.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Sales Associate
CosmoProf
Marinette
12.2021 - 05.2022
- Worked with fellow sales team members to achieve group targets.
- Used technology resources to assist customers in locating and selecting items.
- Processed credit card transactions quickly and securely.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
Education
Some College (No Degree) - Human Resources Management
University of Wisconsin Green Bay
Green Bay, WISkills
- Customer service
- Conflict resolution
- Employee training
- Record keeping
- Hospitality best practices
- Guest amenities
- Automated telephone systems
- Guest services
- Room assignments
- Hospitality services
- Team collaboration
- Office administration
- Reservations
- Problem-solving skills
- Conflict management
Languages
ASL
Limited
Timeline
Front Desk Agent
Best Western Hotels & Resorts
10.2022 - Current
Sales Associate
CosmoProf
12.2021 - 05.2022
Lifeguard
Harbour Village Campground
08.2020 - 08.2022
Some College (No Degree) - Human Resources Management
University of Wisconsin Green Bay
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