Makayla Konopko
Raleigh,NC
Summary
Professional Bartender with 13 years experience in bartending and 15 years in the restaurant industry. Specializing in high volume bartending for the last 7 years. Well versed mixologist with diverse menu of memorized drink recipes. Committed to upholding the highest standards of customer service and safe food handling practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Cornerstone Tavern
08.2022 - Current
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Village
01.2022 - 08.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Lead Bartender
Boxcar Durham
02.2021 - 01.2022
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Trained 15+ new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Science - Psychology
Rutgers, The State University of New Jersey
New Brunswick, NJ06.2016
Skills
- Food Service
- Payment Processing
- Knowledge of Craft and Microbrews
- Liquor, Beer, and Wine Knowledge
- Extensive Cocktail Knowledge
- Highly Reliable
- Customer Service Expertise
- Aloha POS
- Sales Expertise
- Responsible for between $5,000-$15,000 in sales alone in a 6-8 hour shift
Certification
ALE Alcohol Certifications
Cicerone Certified
Timeline
Bartender
Cornerstone Tavern
08.2022 - Current
Bartender
Village
01.2022 - 08.2022
Lead Bartender
Boxcar Durham
02.2021 - 01.2022
Bachelor of Science - Psychology
Rutgers, The State University of New Jersey
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