Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Kremer

Cresson,PA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Customer Service Coordinator

TJX Companies
11.2024 - Current


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Contributed to ganging more credit for the company with a .5% app pen rate.
  • Lead my team of associates to make it a comfortable and encouraging work environment.

Barista

Starbucks
08.2023 - 11.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Trading Post Manager

New Birth Of Freedom Council, Boy Scouts Of America
06.2022 - 08.2023
  • Improved sales by 30% by creating my own marketing slides
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.

Sales Associate

Banana Republic
01.2021 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Conestoga Valley
Lancaster, PA
06.2022

Skills

  • Friendly and outgoing
  • Cash Handling
  • Opening and closing duties
  • Excellent memory
  • POS Systems
  • Product Upselling
  • Sales expertise
  • Product displays
  • Graphic Design

Timeline

Customer Service Coordinator

TJX Companies
11.2024 - Current

Barista

Starbucks
08.2023 - 11.2024

Trading Post Manager

New Birth Of Freedom Council, Boy Scouts Of America
06.2022 - 08.2023

Sales Associate

Banana Republic
01.2021 - 05.2022

High School Diploma -

Conestoga Valley

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