Makayla Lewis

• Maintained accurate records and documentation, ensuring timely processing of reimbursements.
• Established and maintained patient profiles, updating organizational database with current information.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Confirmed customer information and insurance eligibility for prescriptions.
• Met customer call guidelines for service levels, handle time and productivity.

• Handle 70+ inbound and outbound calls while consistently providing excellent customer service and addressing customer inquiries and issues.

• Demonstrate expertise in product knowledge, successfully resolving 90% of customer inquiries on the first call.

• Employ strong interpersonal skills to effectively engage with a high volume of customers, resulting in increased positive customer feedback.

• Handled an average of 60 inbound calls from customers per day, directing callers to the appropriate representative and reducing average call handling time by 20% over a 6-month period.

• Boosted sales by 20% by effectively highlighting company products and promotions during sales pitches.

• Accurately input an average of 25 customer inquiries into the company's mainframe per day, resulting in a 15% reduction in errors and improved data accuracy

• Managed a high volume of incoming calls, consistently answering within 2 rings and routing calls to the appropriate department, leading to a 15% decrease in missed calls.

• Maintained 95% accuracy rate in completing employee typing assignments, ensuring timely project completion.

• Ensured a clean and organized reception area, leading to a significant improvement in overall office appearance.

• Provided exceptional customer service to both staff and customers, contributing to increased customer satisfaction and retention.