Makayla Lippert

Coffee Master Program - In Progress | Advanced training for further coffee knowledge, presentational skills, customer education, and product expertise; final certification requirement pending.

• Identify customer preference through conversation and recommend products tailored to their needs.
• Management of multiple priorities while paying attention to detail and customer needs.
• Collaborate with team members to improve workflow efficiency and respond to changing demand.
• Adapt quickly to customers requests during operational malfunctions and unexpected problems.

• Assisted customers in locating products and identifying relevant promotions and coupons based on their needs
• Handled customer transactions and phone inquiries, providing information and directing questions appropriately.
• Supported daily store operations through stocking, product organization, and animal care.