Makayla Lockette
Winchester,VA
Summary
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments. An Experienced sales advisor successful at handling daily tasks such as merchandising, payment processing and documentation while excelling at customer service and revenue generation. .
Overview
5
5
years of professional experience
Work History
Waitress
Mellow Mushroom Pizza Bakers
Fredericksburg, VA
05.2024 - Current
- Participated in team meetings to discuss new menu items or changes in policy.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted other wait staff members in times of heavy customer traffic.
- Processed payments accurately using cash registers or POS systems.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Served alcoholic beverages responsibly in accordance with state laws.
Customer Service Manager
Giant Food
Haymarket, VA
07.2023 - 07.2024
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Provided exceptional customer service when assisting customers with their transactions.
- Conducted regular audits of cash drawers to ensure compliance with company policies and procedures.
Customer Service Team Lead
Martins Grocery
Winchester, VA
10.2019 - 12.2022
- Provided training and guidance to customer service representatives on policies, procedures, and best practices.
- Ensured that customer inquiries were handled promptly and accurately by providing feedback on performance.
- Monitored customer interactions with the team to identify areas of improvement or opportunities for growth.
- Developed strategies to increase sales volume based on customer feedback analysis.
- Maintained accurate cash balances and reconciled discrepancies.
- Performed general office duties such as filing documents and answering phones.
- Prepared bank deposits in accordance with established procedures.
- Assisted with fundraising efforts, including event planning and donor outreach.
Education
James Wood High School
Winchester, VA06-2020
Skills
- Safe Food Handling
- Guest Relations Management
- Goal-Oriented
- Customer Service
- Check payment processing
- Scheduling expertise
- Workforce Management
- Team Leadership
- Time Management
- Staff Training and Development
- Verbal and written communication
- Customer Relationship Management (CRM)
Timeline
Waitress
Mellow Mushroom Pizza Bakers
05.2024 - Current
Customer Service Manager
Giant Food
07.2023 - 07.2024
Customer Service Team Lead
Martins Grocery
10.2019 - 12.2022
James Wood High School