Summary
Overview
Work History
Education
Skills
Personal Information
Volunteer Experience
Languages
Timeline
Generic

Makayla Long

Huntsville,AL

Summary

Reliable and upbeat Retail Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

3
3
years of professional experience

Work History

Retail Associate

PPG Paints
04.2023 - Current
  • Maintains good relations with existing customers as well as developed professional relationships with customers to increase loyalty, retention and rapport.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Greeted customers and engaged in friendly conversation to better help with product questions, selections, and purchases.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Utilized point-of-sale system for efficient transaction processing as well as tracking customer purchase history when applicable.
  • Supported store promotional events by setting up signage, distributing flyers, and engaging with customers about current offers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Participated in regular inventory audits, identifying discrepancies and ensuring accurate record-keeping practices were followed.
  • Actively participated in team meetings, sharing feedback on sales trends or operational challenges faced on the sales floor.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Proven ability to learn quickly and adapt to new situations.

Team Lead/Store Manager

University Pickers
09.2020 - 04.2023
  • Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
  • Performs store opening and closing procedures which includes, but is not limited to, ensuring security of the building by locking up and setting alarms
  • Counts registers at open and close and has gathered cash and checks to be taken for deposit
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Provided a welcoming and professional environment when customers walk in
  • Demonstrated and explained merchandise, selects and suggests options suitable for the customers' needs, and answers customers' questions about merchandise
  • Collects payment using the store point of sale system (GoAntiquing)
  • Priced and tagged goods according to retail policy and restocks sales floor as necessary
  • Moves furniture for customers and store as needed
  • Maintain relationships with over 130 vendors and helps the set up with events
  • Managed all social media presence and content on multiple platforms- use analytics to ensure higher reach and bigger audience and made new content and graphics for store use
  • Has managed the website adding new products, events and adjusting inventory
  • Was a primary associate for our shipping and handling
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Managed and motivated employees to be productive and engaged in work.

Education

No Degree - Business Administration And Management

Calhoun Community College
Huntsville, AL

Diploma -

Madison County High School
05.2021

Skills

  • Management
  • Social Media Management
  • Digital Marketing
  • POS
  • Merchandising
  • Marketing
  • Email Marketing
  • Public Relations
  • Leadership experience
  • Communication skills

Personal Information

Work Permit: Authorized to work for any US employer

Volunteer Experience

Priority Medical, 2013, PRESENT, Helped create realistic simulations to engulf participants in their coursework. Coordinated with event leaders to ensure a safe learning experience.

Languages

Spanish
Elementary

Timeline

Retail Associate

PPG Paints
04.2023 - Current

Team Lead/Store Manager

University Pickers
09.2020 - 04.2023

No Degree - Business Administration And Management

Calhoun Community College

Diploma -

Madison County High School

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Makayla Long