Makayla Lucas

Currently working here now, my last day is May 10th 2026. Delivered high-quality customer service in a fast-paced; high-volume environment, managed multiple tables and bar guests while maintaining accuracy and efficiency, demonstrated strong multitasking and prioritization skills under pressure, resolved guest concerns calmly and professionally, collaborated with team members to ensure smooth operations during peak hours, handled cash transactions and maintained accountability for financial accuracy, built strong interpersonal communication skills with diverse populations

Provided compassionate, hands-on care to clients with varying physical, cognitive, and emotional needs, assisted clients with activities of daily living (ADLs) including bathing, dressing, feeding, and mobility, monitored clients’ behavior, reported changes, and collaborated with healthcare team for care planning, safely managed and de-escalated aggressive or violent behaviors, maintaining safety for clients and staff, implemented individualized care plans while maintaining patient dignity and respect, maintained accurate documentation and ensured compliance with safety and regulatory standards, developed strong patient-centered communication, de-escalation, and empathy skills

Assisted providers with patient assessments, procedures, and minor dermatological treatments, obtained vital signs, prepared patients, and documented medical histories accurately in EMR, educated patients on care instructions, treatment plans, and follow-up procedures, maintained exam rooms, supplies, and equipment, ensuring infection control and safety standards, coordinated with the healthcare team to optimize patient flow and clinic efficiency, developed professional communication skills with patients of diverse backgrounds, supported patient comfort and promoted a positive clinical experience