Makayla Macnamara
Burlington ,KY
Summary
. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
The Pub, Tavern Restaurant Group
08.2023 - Current
- Effectively managed multiple tables simultaneously, maintaining outstanding service quality and showcasing strong multitasking skills.
- Served as the first point of contact for guests, setting a positive tone for their dining experience.
- Utilized the POS system to efficiently place orders, manage bills, and handle complimentary items.
- Fostered warm relationships with regular customers, providing personalized attention and exceptional service
- Maintained a clean and organized dining environment by bussing and resetting tables, ensuring a seamless experience for all guests.
Sales Associate
David’s Bridal
01.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Barleycorns
03.2023 - 05.2023
- Coordinated with kitchen staff to ensure timely delivery of customer meals, utilizing effective communication practices.
- Maintained strict adherence to proper food handling procedures and safety guidelines, prioritizing the well-being of guests and team members.
- Addressed customer complaints with a calm and solution-focused approach, ensuring prompt resolution and high guest satisfaction.
- Optimized the order-taking process to minimize wait times, enhancing the overall dining experience for customers.
- Mentored new staff members on menu knowledge and service protocols, significantly improving team performance and contributing to a cohesive service environment.
Hostess
Barleycorns
01.2022 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Personal Fitness
Anderson University
Anderson, SCHigh School Diploma -
Emmanuel Baptist Academy
Penn Yan, NY05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Cash Handling
- Professional Appearance
- Performance Improvement
- Suggestive Selling
Timeline
Server
The Pub, Tavern Restaurant Group
08.2023 - Current
Server
Barleycorns
03.2023 - 05.2023
Sales Associate
David’s Bridal
01.2023 - 05.2024
Hostess
Barleycorns
01.2022 - 05.2023
Personal Fitness
Anderson University
High School Diploma -
Emmanuel Baptist Academy
Similar Profiles
Jason McHoneJason McHone
Bartender Shift Manager at The Pub, Tavern Restaurant GroupBartender Shift Manager at The Pub, Tavern Restaurant Group
Sarah McClellanSarah McClellan
Bartender at The Pub, Tavern Restaurant GroupBartender at The Pub, Tavern Restaurant Group
Alexandra LoweryAlexandra Lowery
Server at The Pub, Tavern Restaurant GroupServer at The Pub, Tavern Restaurant Group