Makayla Maly
Houston
Summary
Dynamic professional with a proven track record at RMWBH, adept in office administration and client relations. Excelling in organization and verbal communication, I streamlined collections processes and enhanced customer satisfaction. My expertise in data entry and ability to maintain confidentiality underpin significant efficiency improvements and positive client outcomes.
Overview
2025
2025
years of professional experience
Work History
Receptionist
Integrated Protiens
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Processor
Patten Title
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Collaborated closely with escrow officers to ensure timely closings on properties, resulting in improved customer experience.
- Aided smooth title transfers by coordinating with surveyors, appraisers, and other professionals to address any discrepancies or concerns effectively.
- Worked proactively with lenders to resolve discrepancies discovered during the examination phase before they escalated into larger issues.
- Reduced turnaround time for title commitments by consistently meeting deadlines while maintaining a high level of accuracy in research findings.
- Conducted thorough research of public records to verify property ownership and uncover any potential issues with titles.
- Enhanced client satisfaction by efficiently managing and organizing title documents for real estate transactions.
- Managed high-volume workloads effectively while maintaining exceptional attention to detail in the review of preliminary title reports.
- Maintained accuracy in documentation by diligently proofreading legal descriptions, tax records, and loan documents.
- Supported clients throughout the closing process by providing necessary documentation and responding to questions or concerns about their transactions.
- Expedited transaction processes by promptly addressing inquiries from buyers, sellers, lenders, and realtors regarding title matters.
- Maintained a professional and organized work environment by keeping updated records of all active transactions within the company''s database system.
- Streamlined the title processing workflow through diligent document review and error identification.
- Ensured compliance with industry regulations through staying updated on changes affecting title processing protocols.
Collections Paralegal
RMWBH
05.2024 - Current
- Collaborated on collection and dispute resolution issues.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Prepared accounts receivable-related journal entries for accounting month-end close.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Facilitated smooth communication between clients, attorneys, courts, and other parties involved in the collections process.
- Monitored debtor compliance with court orders and promptly addressed any non-compliance issues to protect client interests.
- Negotiated fair payment terms that balanced both client and debtor needs, resulting in successful resolutions for all parties involved.
- Streamlined collections processes for increased efficiency and effectiveness in debt recovery.
- Drafted persuasive demand letters that clearly outlined client expectations regarding payment timelines and consequences for nonpayment.
- Maintained strict confidentiality in all aspects of client information, ensuring compliance with applicable laws and regulations.
- Developed strong relationships with clients, fostering trust and open communication regarding their accounts.
- Employed creative problem-solving techniques to overcome challenges or obstacles encountered during the collections process.
- Managed a high-volume caseload, prioritizing tasks to ensure timely completion and optimal results.
Education
High-school Diploma -
Homeschooled
Baytown, TX05.2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Data inputting
- Office administration
- File management
Timeline
Collections Paralegal
RMWBH
05.2024 - Current
Receptionist
Integrated Protiens
Processor
Patten Title
High-school Diploma -
Homeschooled
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