Makayla March
Maple City,MI
Summary
Dynamic and results-driven professional with extensive experience at Cherry Republic, excelling in employee training and kitchen operations. Proven ability to enhance productivity and foster teamwork while maintaining high food safety standards. Recognized for effective conflict resolution and strong communication skills, contributing to a positive work environment and operational success.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Reliable Shift Leader with 7 years in Culinary industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Closing Shift Lead
Cherry Republic
07.2020 - Current
- Worked my way up to this positon.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Communicated with front of house staff on dieatary needs.
- Cooked and Prepped food.
- Maintained in house stock from outdoor freezer.
- Updated list of product needs for manager.
- Was available to cover line positions if needed.
- Ran pizza and dish pit in off season
- Assisted in running the catering part of the kitchen.
- Assisted in designing specials.
Kitchen Cook
McDonald's Restaurant
02.2019 - 11.2019
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Promoted excellence in food quality and presentation for kitchen staff.
- Maintained calm, focused demeanor during high-pressure service periods, ensuring efficient operation.
- Enhanced kitchen efficiency by streamlining prep work processes.
Prep Cook
Red Mesa
06.2018 - 08.2019
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Education
Graduate Certificate - Culinary Arts
Great Lakes Culinary Institute
Traverse City, MI05-2020
Certificate - Hospitality
Char Em CTE Program
Boyne City05-2018
Skills
- Employee training
- Inventory management
- Food safety
- Kitchen operations
- Customer service
- Team building
- Conflict resolution
- Time management
- Task delegation
- Communication skills
- Working under pressure
- Industry expertise
Accomplishments
- Used Microsoft Excel to develop equipment inventory tracking spreadsheets.
- Supervised team of 12 staff members.
Certification
ServeSafe certified
Languages
English
Native or Bilingual
Spanish
Limited Working
ASL
Limited Working
Timeline
Closing Shift Lead
Cherry Republic
07.2020 - Current
Kitchen Cook
McDonald's Restaurant
02.2019 - 11.2019
Prep Cook
Red Mesa
06.2018 - 08.2019
Graduate Certificate - Culinary Arts
Great Lakes Culinary Institute
Certificate - Hospitality
Char Em CTE Program
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