Makayla Marrow
Sanford,FL
Summary
A highly adaptable and customer-focused professional with experience in early childhood education, customer service, and staffing. Proven ability to create nurturing and engaging learning environments for young children while also excelling in providing excellent customer service and managing staffing needs. Strong communication, organizational, and problem-solving skills, with a passion for positive and supportive environments.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Deland, Florida
04.2024 - 01.2025
- Prepared and served hot or cold beverages.
- Checked brewing equipment for proper functionality.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Managed cash register and processed transactions with accuracy and integrity.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Nursing Staffing Specialist
HealthTrust Workforce Solutions
Fort Lauderdale, Florida
09.2023 - 06.2024
- Monitored employee performance reviews and provided feedback when necessary.
- Provided regular updates and feedback to candidates throughout the recruitment process to ensure a positive candidate experience.
- Managed onboarding processes for new hires including orientation programs and training sessions.
- Provided guidance on career development opportunities to existing staff members.
- Scheduled or conducted new employee orientations.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
To-Go Specialist, Server, Bartender, Host
Olive Garden
Sanford, FL
01.2021 - 11.2023
- Filled mobile and online orders accurately, efficiently, and on-time.
- Kept track of inventory levels and restocked shelves with supplies such as condiments, napkins and utensils.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Greeted customers in a friendly manner and took orders for to-go items.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Complied with local liquor laws by checking identification when serving alcoholic beverages.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Received payments, returned accurate change and closed checks in POS system.
Assistant Manager
Motherhood Maternity
Sanford, Florida
06.2019 - 02.2021
- Conducted regular performance reviews for employees to identify areas of improvements.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee attendance records, timekeeping, and payroll information.
K-2 Daycare Teacher
DTA ACADEMY- Deltona Alliance
Deltona, Florida
08.2017 - 06.2019
- Implemented hands-on, play-based strategies for experiential learning.
- Ensured safety of all children by monitoring playground equipment use.
- Taught children foundational skills in colors, shapes and letters.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Administered first aid and medication in accordance with health and safety regulations.
- Collaborated with colleagues to develop and refine curriculum that meets state and national standards.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
Education
Associate of Science - Dental Assisting
AAA School of Dental Assisting
Sanford, FL05-2023
High School Diploma -
Trinity Christian Academy
Deltona, FL05-2017
Some College (No Degree) - Human Biology
Daytona State College
Deltona, FLSkills
- Communication Skills
- Detail Orientated
- Adaptability
- Customer Service
- Technical Skills
- Problem-Solving
- Organization and Multitasking
- Interpersonal Skills
- Team collaboration
Timeline
Barista
Starbucks
04.2024 - 01.2025
Nursing Staffing Specialist
HealthTrust Workforce Solutions
09.2023 - 06.2024
To-Go Specialist, Server, Bartender, Host
Olive Garden
01.2021 - 11.2023
Assistant Manager
Motherhood Maternity
06.2019 - 02.2021
K-2 Daycare Teacher
DTA ACADEMY- Deltona Alliance
08.2017 - 06.2019
Associate of Science - Dental Assisting
AAA School of Dental Assisting
High School Diploma -
Trinity Christian Academy
Some College (No Degree) - Human Biology
Daytona State College