Makayla Mathias
Brooklyn,New York
Summary
Self-driven and hardworking. I am a college student right now as well. I have experience in customer service. I am Trustworthy and dedicated with 4 years of experience serving customers and operating the register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
3
3
years of professional experience
Work History
Counselor
New York Edge
03.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of group activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for the kids.
UPS Customer Service Representative
UPS
10.2022 - 01.2023
- Developing and maintaining positive customer relations and coordinated with team members to properly handle requests and questions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Investigated and resolved customer inquiries and complaints quickly.
Lowes Head Cashier
Lowes
03.2023 - 10.2023
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Helped customers complete purchases, locate items, and join reward programs
- Processed both cash and card purchases and returns
- Resolved escalated customer disputes with special actions such as discounts
- Learned duties for various positions and provided backup at key times.
PDS Supervisor
UPS
10.2023 - 09.2024
- Mentored team members to enhance professional development and accountability in workplace.
- Data Scrubbing and printing up reports.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Oversaw loading and unloading of packages in warehouse.
- Implemented lean manufacturing principles for a more streamlined workflow, leading to improved operational efficiency.
Education
Dental Hygiene -
New York City College of Technology of The City University of New York
Highschool Diploma -
Brooklyn Preparatory High School
Skills
- Creative
- Computer literacy
- Multitasking Abilities
- Great Customer service
- Spread sheet
- Teamwork
- Coding
Timeline
PDS Supervisor
UPS
10.2023 - 09.2024
Lowes Head Cashier
Lowes
03.2023 - 10.2023
UPS Customer Service Representative
UPS
10.2022 - 01.2023
Counselor
New York Edge
03.2022 - 08.2022
Dental Hygiene -
New York City College of Technology of The City University of New York
Highschool Diploma -
Brooklyn Preparatory High School
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