Makayla Mcknight Bolles
Riverview,FL
Summary
I Was a committed medical assistant intern with practical experience in patient care, medical procedures and health administration. Skilled in building strong relationships with patients, maintaining patient confidentiality and adhering to professional ethics. Demonstrated ability to make positive impacts in previous roles by streamlining processes, ensuring smooth operations and improving overall patient satisfaction. Pharmacy technician with proven experience in medication preparation, patient care, and pharmaceutical inventory management. Strong focus on team collaboration and achieving results, adaptable to changing demands, and dependable in high-pressure environments. Skilled in prescription processing, dosage calculations, and regulatory compliance. Known for excellent communication, accuracy, and organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
CVS Pharmacy
10.2024 - Current
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
- Communicated with insurance companies resolving billing issues promoting seamless coverage for customers.
- Developed strong relationships with patients through compassionate approach to care delivery, resulting in increased satisfaction scores.
- Enhanced patient care by accurately filling prescriptions and providing medication counseling.
Medical Assistant Intern
Evara Health
07.2024 - 08.2024
- Performed patient intake duties, including taking vital signs and medical histories.
- Assisted physicians with examinations and procedures.
- Prepared examination rooms with necessary instruments and supplies.
- Ordered laboratory tests and scheduled appointments for patients.
- Collected specimens for lab testing and performed basic laboratory tests under supervision of physician or medical technologist.
- Administered injections or medications as prescribed by a physician or nurse practitioner.
Donut Maker
Krispy Kreme
04.2024 - 06.2024
- Fried, glazed, and decorated donuts according to customer orders.
- Restocked supplies of raw materials such as flour, sugar, and yeast.
- Kept work area clean and organized throughout the shift.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
Retail Sales Associate
Burlington Coat Factory Distribution Center
11.2023 - 01.2024
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
Cashier
Walmart
05.2023 - 10.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Daycare Intern
Lew Williams Early Childhood Center
05.2022 - 07.2022
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Gathered data for market research projects and analyzed findings to make recommendations.
- Collaborated with team members to create a comprehensive social media strategy.
- Assisted in the daily operations of a childcare center, including greeting families and children.
- Provided support to lead teachers in developing lesson plans for activities and field trips.
- Supervised children during indoor and outdoor playtime, ensuring their safety at all times.
- Participated in ongoing training sessions to stay up-to-date on state regulations and best practices.
- Organized art projects, games, reading activities and other stimulating educational experiences for the children.
Cashier
McDonald's Restaurant
09.2020 - 08.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Completion of Program - Medical Assistant
St. Petersburg College
Saint Petersburg, FL07-2024
High School Diploma -
Gibbs High School
St. Petersburg, FL05-2023
Skills
- Patient Care Coordination
- Medical Billing
- Appointment Setting
- HIPAA Compliance
- Patient Scheduling
- Vital Sign Monitoring
- Customer Service
- Customer Assistance
- POS Systems
- Product Recommendations
- Returns processing
- Cash Handling
- Cleaning and sanitizing
- Credit and cash transactions
- Customer service excellence
- Drive-Thru Operations
- Food Running
- Beverage Preparation
- Safety
- Food Preparation
- Housekeeping
- Team collaboration
- Problem-solving skills
- Answering customer questions
- Insurance billing
- Medication dispensing
Certification
- Bls Certification
- Registered Pharmacy Technician
- Certified vaccinator
Timeline
Registered Pharmacy Technician
CVS Pharmacy
10.2024 - Current
Medical Assistant Intern
Evara Health
07.2024 - 08.2024
Donut Maker
Krispy Kreme
04.2024 - 06.2024
Retail Sales Associate
Burlington Coat Factory Distribution Center
11.2023 - 01.2024
Cashier
Walmart
05.2023 - 10.2023
Daycare Intern
Lew Williams Early Childhood Center
05.2022 - 07.2022
Cashier
McDonald's Restaurant
09.2020 - 08.2021
Completion of Program - Medical Assistant
St. Petersburg College
High School Diploma -
Gibbs High School