Makayla Melvin

Took on the job and tasks of stocking, picking, packing, and sorting items preparing them for customers and for shipment at a physical fast-paced role at both day and night shifts.

• Worked safely around moving machinery.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Provided exceptional services and pleasant shopping experiences to retail customers.

• Helped customers locate products and checked store system for merchandise at other sites.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Prepared merchandise for sales floor by pricing or tagging.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

Insured guests and customers were assisted in finding what they were looking for. Engaged in the needs of customers and that they left satisfied with their experience and purchases.

Help grow sales by maintaining merchandise, signs, and labels on the sales floor.

• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.