Makayla Middleton
Hillsboro,OH
Summary
A reliable worker who quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with a proven track record of building customer satisfaction in all work areas.
Overview
4
4
years of professional experience
Work History
Barista
Holfield Coffee Station
Hillsboro, Ohio
08.2022 - Current
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Placed orders with suppliers for delivery of products required for daily operations.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Customer Service Representative
Scheurger Law Group
Wilmington, Ohio
12.2021 - 04.2022
- Assessed client information and prepared unemployment claim forms.
- Processed appeals on denied or overpaid claims.
- Reviewed and verified the accuracy of submitted documents.
- Monitored the progress of pending cases to ensure timely resolution.
- Input communication with applicants into a computer system to facilitate future clarification and knowledgeable support.
- Maintained positive working relationships with fellow staff and management.
Barista
Whites Bakery
Hillsboro, Ohio
05.2021 - 12.2021
- Stocked shelves with freshly baked donuts throughout the day.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Monitored inventory levels of supplies and restocked when necessary.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Babysitter
Kim Bailey
Hillsboro, Ohio
07.2020 - 05.2021
- Maintaining a positive attitude while being patient and understanding with the children.
- Balanced schedules to promote optimal rest, play, and educational periods.
- Establishing trust through consistent communication with both parents and kids.
Education
High School Diploma -
Hillsboro High School
Hillsboro, OH05-2019
Skills
- Inventory Management
- Positive and professional
- Conflict Mediation
- New Hire Training
- Inbound and Outbound Calling
- Complaint resolution
- Problem-solving abilities
Timeline
Barista
Holfield Coffee Station
08.2022 - Current
Customer Service Representative
Scheurger Law Group
12.2021 - 04.2022
Barista
Whites Bakery
05.2021 - 12.2021
Babysitter
Kim Bailey
07.2020 - 05.2021
High School Diploma -
Hillsboro High School
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