Makayla Miller
Washington, Se
Summary
Referral Coordination Specialist with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
Dignity Health
04.2022 - Current
- Coordinated patient referrals to ensure timely access to specialty care services.
- Streamlined communication between healthcare providers and patients, enhancing referral efficiency.
- Managed appointment scheduling and follow-ups to maintain continuity of care.
- Implemented process improvements that reduced referral turnaround times significantly.
- Maintained accurate records in electronic health systems, ensuring compliance with regulations.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
Medical Office Representative
Kaiser Permanente
03.2020 - 03.2022
- Coordinated patient scheduling and managed appointment confirmations to enhance operational efficiency.
- Assisted patients with insurance verification and eligibility inquiries, ensuring accurate information delivery.
- Maintained electronic health records, updating patient information to support streamlined access for healthcare providers.
- Responded to patient inquiries via phone and in-person, providing exceptional customer service and support.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient information.
- Effectively managed high-stress situations while maintaining professionalism under pressure, ensuring a positive experience for both patients and staff.
Healthcare Coordinator
South Lake Union Dentistry
01.2018 - 05.2020
- Coordinated patient scheduling and follow-up appointments to optimize healthcare delivery.
- Managed administrative tasks including data entry and patient record maintenance using electronic health record systems.
- Assisted patients in navigating the healthcare system by providing education on insurance coverage, financial resources, and available support services.
- Educated patients on conditions and assisted with struggles or questions concerning treatment, potential outcomes and prognosis.
- Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
- Attended training courses and seminars to remain up-to-date on emerging medical technology and techniques.
- Boosted staff performance through ongoing training initiatives focused on best practices in care coordination.
Education
High School Diploma -
Fife High School
Fife06-2017
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Patient scheduling
- Follow-up coordination
- HIPAA regulations
- Allscripts
- Navi
- Physician authorizations
- Multi-line telephone operation
- Organizational growth
- Critical thinking
Languages
English
Professional Working
Timeline
Referral Coordinator
Dignity Health
04.2022 - Current
Medical Office Representative
Kaiser Permanente
03.2020 - 03.2022
Healthcare Coordinator
South Lake Union Dentistry
01.2018 - 05.2020
High School Diploma -
Fife High School