Makayla Milton
Houston,Texas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Server
Park Place
07.2024 - Current
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Security Dispatcher
HSS Amsty
12.2023 - 07.2024
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to patrol officers or other personnel.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Server
Fiery Crab
05.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Customer Service Representative
AllStar Elite
01.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Criminal Justice
Southern University And A&M College
Baton Rouge, LA05-2026
Skills
- Critical thinking
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint handling
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Product knowledge
Timeline
Server
Park Place
07.2024 - Current
Security Dispatcher
HSS Amsty
12.2023 - 07.2024
Server
Fiery Crab
05.2023 - 01.2024
Customer Service Representative
AllStar Elite
01.2021 - 04.2022
Bachelor of Science - Criminal Justice
Southern University And A&M College
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