Makayla Milton
COE - Information Technology
Athens,GA
1
Certification
2
years of professional experience
Early-career professional with experience in front desk, cashier, and technical support roles. Skilled in customer service, multitasking, and verbal and written communication. Known for handling high-volume requests, resolving routine issues quickly, and keeping daily operations organized. Focused on efficient service and positive user experiences.
Work History
Front Desk Assistant
1 Year 2 Months- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed incoming calls, relayed messages, and resolved routine inquiries promptly.
- Supported administrative staff with data entry, document preparation, and workspace organization.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to end users.
- Assisted with daily IT support requests, resolving routine hardware and software issues.
- Provided comprehensive technical support to users, resulting in improved user satisfaction and reduced ticket resolution time.
Cashier
9 Months- Processed customer purchases accurately using register systems and accepted multiple payment types.
- Scanned merchandise efficiently while verifying prices, coupons, and promotional discounts.
- Balanced cash drawer and followed checkout procedures to maintain register accuracy.
- Resolved customer questions courteously and directed shoppers to products or store services.
- Supported line flow by handling high-volume transactions with speed and consistency.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Science - Biomedical Physiology
- National Council of Negro Women Member
- Rescue Paws UGA member
- Biomedical Physiology Society member
- Relevant Coursework: Principles of Biology I & II, Calculus, General Chemistry I, Careers in Biomedical Physiology and Professional Skills
Skills
Equipment operation
Problem-solving skills
Customer service
Time management
Multitasking and organization
Collaboration and teamwork
Technical support
Verbal and written communication
Customer service
Certification
- Arch Ready Career Impact Certificate
Timeline
Front Desk Assistant
COE - Information Technology
08.2025 - CurrentRead More
Cashier
SE Grocers
07.2024 - 04.2025Read More
University of Georgia
Bachelor of Science from Biomedical Physiology
Read More