Makayla Moore
San Antonio,TX
Summary
Operations professional with progressive leadership experience in logistics coordination, cross-departmental workflow support, and team training. Promoted within 16 months to Trainer and currently participating in management development. Experienced in process improvement, system support, and operational efficiency across multiple departments.
Overview
10
10
years of professional experience
Work History
Trainer – Order Logistics
Wisenbaker Builder Services
10.2023 - Current
- Designed and delivered comprehensive training programs to enhance employee skills and knowledge.
- Provide ongoing skill development to ensure process consistency and workflow accuracy
- Serve as subject matter resource for cross-department operations including Sales, Field, Warranty, Estimating, and Design
- Troubleshoot workflow disruptions and support interdepartmental coordination
- Assist leadership in identifying process improvement opportunities
- Collaborated with management to identify training needs aligned with organizational goals and initiatives.
- Facilitated onboarding sessions, ensuring new hires quickly adapted to company culture and processes.
Servers
Lucy Coopers
09.2022 - 09.2023
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, maintaining service flow.
- Developed strong rapport with regular customers, fostering a welcoming environment.
Patient Care Technician
Methodist Stone Oak Hospital
04.2021 - 09.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely patient care.
- Assisted patients with daily activities, enhancing comfort and promoting independence in care routines.
- Maintained cleanliness and organization of patient rooms, contributing to a safe healthcare environment.
Server
Pluckers
07.2019 - 03.2020
- Delivered exceptional customer service by promptly addressing guest needs and inquiries.
- Managed efficient food and beverage service, ensuring timely delivery and presentation of orders.
- Resolved guest complaints effectively, ensuring satisfaction and fostering repeat business.
Barista
Starbucks
01.2016 - 01.2019
- Supported team operations in high-volume environment
- Maintained efficiency and service standards during peak periods
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
Education
Bachelor of Science - Human Resource Management
Texas Tech University
Lubbock, TX10-2026
Associate of Arts -
San Antonio College
San Antonio, TX10-2023
Skills
- Operations Coordination
- Workflow Optimization
- Process Improvement
- Cross-Department Collaboration
- Training & Development
- Problem Resolution
- Curriculum planning
- Materials preparation
- Learning styles
- Critical thinking
Timeline
Trainer – Order Logistics
Wisenbaker Builder Services
10.2023 - Current
Servers
Lucy Coopers
09.2022 - 09.2023
Patient Care Technician
Methodist Stone Oak Hospital
04.2021 - 09.2022
Server
Pluckers
07.2019 - 03.2020
Barista
Starbucks
01.2016 - 01.2019
Bachelor of Science - Human Resource Management
Texas Tech University
Associate of Arts -
San Antonio College