Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Moore-Navarro

Oak Lawn,IL

Summary

Dynamic and dedicated professional with a strong background in customer service at 7 Eleven Gas Station. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in cash handling and maintaining accuracy, contributing to increased sales and repeat business. Committed to excellence and fostering positive customer relationships.

Overview

3
3
years of professional experience

Work History

Cashier

7 Eleven Gas Station
12.2024 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Increased sales of promotional items by informing customers about current offers.

Lunch Cook

H H Conrady Junior High School
08.2022 - 08.2024
  • Utilized time management skills to effectively handle multiple tables simultaneously without compromising quality of service.
  • Implemented strict food safety standards, reducing incidents of foodborne illnesses in the establishment.
  • Showcased culinary expertise by creating daily specials that attracted regular customers and increased overall sales.
  • Worked closely with kitchen management to optimize workflow processes, resulting in a smoother lunch service experience for customers.
  • Provided exceptional service through attention to detail when plating dishes, ensuring each meal was visually enticing before leaving the kitchen area.
  • Demonstrated flexibility in adapting to dietary restrictions, crafting customized meals for guests with specific needs or preferences.
  • Maintained a positive attitude under pressure, leading to high levels of productivity during busy lunch hours.
  • Increased kitchen efficiency by effectively managing food preparation tasks and maintaining a clean workspace.
  • Reduced food waste significantly through proper portion control and careful inventory management.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Followed health, safety and sanitation guidelines while preparing and serving food.

Phone Operator

Fasano's Pizza
05.2022 - 04.2024
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.
  • Resolved billing discrepancies for customers by carefully reviewing account details and applying necessary adjustments when needed.

Education

Oak Lawn Community High School
Oak Lawn, IL

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Customer relations
  • Cash register operation
  • Order taking
  • Conflict resolution

Timeline

Cashier

7 Eleven Gas Station
12.2024 - 04.2025

Lunch Cook

H H Conrady Junior High School
08.2022 - 08.2024

Phone Operator

Fasano's Pizza
05.2022 - 04.2024

Oak Lawn Community High School

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