Makayla Morgan
Austin,TX
Summary
Experienced HVAC service technician with a proven ability to diagnose, repair, and optimize residential and light commercial systems. Known for clear communication, problem-solving, and building trust with customers while recommending cost-effective solutions. Skilled at performing maintenance, upgrades, and component replacements efficiently and safely. Dedicated, reliable, and results-driven, bringing both technical expertise and customer-focused service to every job.
Overview
7
7
years of professional experience
Work History
Service Technician
McCullough Heating & Air
Austin, TX
06.2025 - Current
- Diagnosed, serviced, and repaired residential and light commercial HVAC systems, including split systems, heat pumps, and package units.
- Performed system troubleshooting using gauges, multimeters, and airflow diagnostics to identify mechanical and electrical issues.
- Conducted routine maintenance, including coil cleaning, filter replacement, drain line clearing, and system performance checks.
- Repaired and replaced components such as compressors, coils, capacitors, contactors, motors, and thermostats.
- Interpreted wiring diagrams and schematics to safely complete electrical diagnostics and repairs.
- Ensured optimal system performance by checking airflow, static pressure, and temperature splits.
- Communicated findings and repair options clearly to customers, providing professional recommendations and detailed cost estimates.
- Set up and explained system sales when necessary, ensuring customers understood all available options for repairs, upgrades, or replacements.
- Maintained accurate service records, invoices, and documentation for each job.
- Followed all safety protocols and complied with local codes and company standards
Volunteer
American Youthworks
Austin, TX
01.2025 - 06.2025
- Participated in the construction of affordable housing for low-income families through volunteer-based community projects
- Assisted in framing, roofing, drywall installation, and basic carpentry tasks on residential builds
- Installed insulation and contributed to weatherization efforts to improve energy efficiency and long-term home performance
- Performed general labor tasks including site preparation, material handling, and cleanup to maintain safe and organized job sites
- Collaborated with team members to complete projects on schedule while maintaining quality workmanship
- Followed safety standards and proper tool usage in all phases of construction
- Demonstrated strong work ethic and adaptability while working in physically demanding environments
- Contributed to improving living conditions for families by helping deliver safe, stable housing
HVAC Service Technician
General Air Conditioning
San Antonio
02.2022 - 11.2024
- Started with residential HVAC system installations, including split systems, heat pumps, and ensuring accurate setup and proper operation.
- Progressed to routine system maintenance, performing coil cleaning, filter replacement, drain line clearing, and overall performance checks.
- Transitioned into service and repair work, diagnosing mechanical and electrical issues using gauges, multimeters, and airflow analysis.
- Repaired and replaced components such as compressors, motors, coils, capacitors, and contactors to restore system functionality.
- Provided clear explanations of system issues, recommended solutions, and upsold upgrades or replacement options to customers.
- Maintained accurate service records and ensured compliance with safety protocols and local codes.
Server
IHOP
San Antonio, TX
06.2021 - 02.2022
- Independently managed front-of-house and kitchen operations during overnight shifts with minimal supervision.
- Took full ownership of customer service, order management, and issue resolution in a fast-paced, low-staff environment.
- Prepared and maintained food items while ensuring compliance with company standards and safety protocols.
- Maintained cleanliness and organization of dining and kitchen areas, taking initiative to address operational needs without guidance.
- Handled cash and POS transactions accurately and balanced registers at shift end.
- Trained and guided new overnight staff, fostering efficient workflow and adherence to procedures.
Game Technician
Chuck E Cheese
San Antonio, TX
09.2019 - 01.2020
- Maintained arcade and game floor operations, ensuring all games functioned properly and guest experience remained smooth.
- Diagnosed and repaired broken or stuck games, resolving technical issues quickly to minimize downtime.
- Assisted guests at the ticket stand and game redemption areas, providing friendly and efficient customer service.
- Monitored the game floor for safety and cleanliness, ensuring a welcoming and organized environment.
- Supported team members and management to keep daily operations running efficiently, demonstrating initiative and problem-solving skills.
Education
undefined
S.A. Leadership
01.2019
Skills
HVAC system expertise
Mechanical diagnostics
Electrical troubleshooting
Preventive maintenance
Component repair & replacement
Customer communication
Sales & upselling
Problem solving
Team collaboration
Time Management
Safety & code compliance
Timeline
Service Technician
McCullough Heating & Air
06.2025 - Current
Volunteer
American Youthworks
01.2025 - 06.2025
HVAC Service Technician
General Air Conditioning
02.2022 - 11.2024
Server
IHOP
06.2021 - 02.2022
Game Technician
Chuck E Cheese
09.2019 - 01.2020
undefined
S.A. Leadership