Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makayla Morris

Adel,IA

Summary

Driven team lead with 4 years of experience offering personalized, courteous service. Expert at managing insurance cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance and processing applications and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Insurance Team Lead

Avadyne Health
02.2020 - Current
  • Managed a diverse portfolio of insurance products, ensuring timely service delivery and optimal coverage for clients.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Held weekly team meetings to inform team members on company news and updates.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Worked with team to identify areas of improvement and devised solutions based on findings.

Respite Provider

Respite Connection
10.2018 - 02.2020
  • Helped participants enjoy activities while ensuring adherence to protocol
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues
  • Educated families on available community resources and supports designed to aid them in their caregiving journey.
  • Improved client satisfaction by providing attentive, compassionate respite care services tailored to individual needs.
  • Assisted residents with basic activities of daily living.
  • Delivered consistent communication with families regarding client progress, challenges, and achievements during respite care stays.

Classroom Teacher

Traditions Childrens Center
07.2017 - 02.2020
  • Planned and executed lesson plans
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Administered tests, quizzes and other assignments to gauge students' learning and knowledge of course materials
  • Tracked attendance, assignments, grades and class participation for all students
  • Developed lessons, activities and materials to cover all required course material
  • Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents
  • Established positive relationships with students, parents, fellow teachers and school administrators
  • Worked with parents, administrators and counselors to develop improvement plans for struggling students
  • Met with parents and guardians to discuss student progress and areas for improvement
  • Organized classroom supplies, including art and musical resources, to foster a creative and welcoming classroom environment
  • Offered hands-on learning opportunities to develop student self-esteem and life skills
  • Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions
  • Taught groups of up to 32 students and provided individual support as needed
  • Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
  • Enhanced student comprehension by utilizing diverse teaching methods and adapting to individual learning styles.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Created and developed lesson plans to meet students' academic needs.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Shifted between formal and informal methods of teaching to keep students engaged.

Cashier

Scheels
02.2016 - 07.2017
  • Trained new team members in cash register operation, stock procedures and customer service
  • Helped customers find specific products, answering questions and offering advice
  • Helped customers update accounts, sign up for new services and take advantage of special offers
  • Troubleshot and resolved issues with cash registers, card scanners and printers
  • Worked closely with front-end staff to assist customers
  • Counted large volumes of money manually and with bill- or change-counting devices, accounting for as much as $1,500 in daily funds transfers
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs

Education

High School Diploma -

Roosevelt High School
Des Moines, IA
05.2016

Skills

  • First aid certified
  • Exceptional communication skills
  • Excellent interpersonal skills
  • Safety protocols
  • Financial goal-oriented
  • Schedule coordination
  • Exemplary people management skills
  • Compassionate and active listener
  • Family and children's programs knowledge
  • Behavior management
  • Parent-child conflict specialist
  • Valid Iowa driver's license
  • Child welfare advocate
  • Deadline-driven
  • Client services
  • Detail-oriented
  • Computer-savvy
  • Fast learner
  • Skilled multi-tasker
  • Community relationships
  • Child abuse and criminal history clearance
  • Asset protection expertise
  • Appointment management
  • Customer Complaint Resolution
  • Customer Account Review
  • Billing Procedures
  • Insurance Practices
  • Client Service
  • Improvement plan knowledge
  • Workplace Safety
  • Attention to Detail
  • Team Supervision
  • Daily workflow improvement
  • Problem-Solving
  • People Management
  • Team Check-Ins
  • Employee Evaluation

Timeline

Insurance Team Lead

Avadyne Health
02.2020 - Current

Respite Provider

Respite Connection
10.2018 - 02.2020

Classroom Teacher

Traditions Childrens Center
07.2017 - 02.2020

Cashier

Scheels
02.2016 - 07.2017

High School Diploma -

Roosevelt High School
Makayla Morris