Driven team lead with 4 years of experience offering personalized, courteous service. Expert at managing insurance cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance and processing applications and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Insurance Team Lead
Avadyne Health
02.2020 - Current
Managed a diverse portfolio of insurance products, ensuring timely service delivery and optimal coverage for clients.
Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Gathered, organized and input information into digital database.
Educated staff on organizational mission and goals to help employees achieve success.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Promoted high standerds through personal example to help each member understand expected behavious and standards.
Held weekly team meetings to inform team members on company news and updates.
Helped meet changing demands by recommending improvements to business systems or procedures.
Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Worked with team to identify areas of improvement and devised solutions based on findings.
Respite Provider
Respite Connection
10.2018 - 02.2020
Helped participants enjoy activities while ensuring adherence to protocol
Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues
Educated families on available community resources and supports designed to aid them in their caregiving journey.
Improved client satisfaction by providing attentive, compassionate respite care services tailored to individual needs.
Assisted residents with basic activities of daily living.
Delivered consistent communication with families regarding client progress, challenges, and achievements during respite care stays.
Classroom Teacher
Traditions Childrens Center
07.2017 - 02.2020
Planned and executed lesson plans
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Administered tests, quizzes and other assignments to gauge students' learning and knowledge of course materials
Tracked attendance, assignments, grades and class participation for all students
Developed lessons, activities and materials to cover all required course material
Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents
Established positive relationships with students, parents, fellow teachers and school administrators
Worked with parents, administrators and counselors to develop improvement plans for struggling students
Met with parents and guardians to discuss student progress and areas for improvement
Organized classroom supplies, including art and musical resources, to foster a creative and welcoming classroom environment
Offered hands-on learning opportunities to develop student self-esteem and life skills
Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions
Taught groups of up to 32 students and provided individual support as needed
Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
Enhanced student comprehension by utilizing diverse teaching methods and adapting to individual learning styles.
Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Created and developed lesson plans to meet students' academic needs.
Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Shifted between formal and informal methods of teaching to keep students engaged.
Cashier
Scheels
02.2016 - 07.2017
Trained new team members in cash register operation, stock procedures and customer service
Helped customers find specific products, answering questions and offering advice
Helped customers update accounts, sign up for new services and take advantage of special offers
Troubleshot and resolved issues with cash registers, card scanners and printers
Worked closely with front-end staff to assist customers
Counted large volumes of money manually and with bill- or change-counting devices, accounting for as much as $1,500 in daily funds transfers
Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs