Makayla Morris
Adel,IA
Summary
Driven team lead with 4 years of experience offering personalized, courteous service. Expert at managing insurance cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance and processing applications and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Insurance Team Lead
Avadyne Health
02.2020 - Current
- Managed a diverse portfolio of insurance products, ensuring timely service delivery and optimal coverage for clients.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Held weekly team meetings to inform team members on company news and updates.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Respite Provider
Respite Connection
10.2018 - 02.2020
- Helped participants enjoy activities while ensuring adherence to protocol
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues
- Educated families on available community resources and supports designed to aid them in their caregiving journey.
- Improved client satisfaction by providing attentive, compassionate respite care services tailored to individual needs.
- Assisted residents with basic activities of daily living.
- Delivered consistent communication with families regarding client progress, challenges, and achievements during respite care stays.
Classroom Teacher
Traditions Childrens Center
07.2017 - 02.2020
- Planned and executed lesson plans
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Administered tests, quizzes and other assignments to gauge students' learning and knowledge of course materials
- Tracked attendance, assignments, grades and class participation for all students
- Developed lessons, activities and materials to cover all required course material
- Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents
- Established positive relationships with students, parents, fellow teachers and school administrators
- Worked with parents, administrators and counselors to develop improvement plans for struggling students
- Met with parents and guardians to discuss student progress and areas for improvement
- Organized classroom supplies, including art and musical resources, to foster a creative and welcoming classroom environment
- Offered hands-on learning opportunities to develop student self-esteem and life skills
- Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions
- Taught groups of up to 32 students and provided individual support as needed
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Enhanced student comprehension by utilizing diverse teaching methods and adapting to individual learning styles.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Created and developed lesson plans to meet students' academic needs.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Shifted between formal and informal methods of teaching to keep students engaged.
Cashier
Scheels
02.2016 - 07.2017
- Trained new team members in cash register operation, stock procedures and customer service
- Helped customers find specific products, answering questions and offering advice
- Helped customers update accounts, sign up for new services and take advantage of special offers
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Worked closely with front-end staff to assist customers
- Counted large volumes of money manually and with bill- or change-counting devices, accounting for as much as $1,500 in daily funds transfers
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
Education
High School Diploma -
Roosevelt High School
Des Moines, IA05.2016
Skills
- First aid certified
- Exceptional communication skills
- Excellent interpersonal skills
- Safety protocols
- Financial goal-oriented
- Schedule coordination
- Exemplary people management skills
- Compassionate and active listener
- Family and children's programs knowledge
- Behavior management
- Parent-child conflict specialist
- Valid Iowa driver's license
- Child welfare advocate
- Deadline-driven
- Client services
- Detail-oriented
- Computer-savvy
- Fast learner
- Skilled multi-tasker
- Community relationships
- Child abuse and criminal history clearance
- Asset protection expertise
- Appointment management
- Customer Complaint Resolution
- Customer Account Review
- Billing Procedures
- Insurance Practices
- Client Service
- Improvement plan knowledge
- Workplace Safety
- Attention to Detail
- Team Supervision
- Daily workflow improvement
- Problem-Solving
- People Management
- Team Check-Ins
- Employee Evaluation
Timeline
Insurance Team Lead
Avadyne Health
02.2020 - Current
Respite Provider
Respite Connection
10.2018 - 02.2020
Classroom Teacher
Traditions Childrens Center
07.2017 - 02.2020
Cashier
Scheels
02.2016 - 07.2017
High School Diploma -
Roosevelt High School
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