Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Murdock

Summary

My time with Amazon has been nothing but a fun experience. I have been able to learn new skills and engage with a lot of associates. I wish to move up in this beautiful chain of Amazon. I would love to see the whole operation and everything that Amazon has to offer.


WIth my proven track record of enhancing warehouse efficiency and customer satisfaction at Amazon through meticulous organization and error reduction. Skilled in heavy lifting and exceptional communication, adept at cross-training and leading teams to meet tight deadlines. Demonstrated adaptability and reliability, improving operations and fostering customer loyalty. I am more than happy to say I am excited to work with amazon leadership team.

Overview

2
2
years of professional experience

Work History

Pick Ambassador

Amazon
11.2023 - Current
  • Improved warehouse organization by regularly updating bin locations within the inventory system for easy item retrieval.
  • Reduced fulfillment errors by carefully following picking procedures and double-checking picked items.
  • Demonstrated adaptability by cross-training in multiple departments to better support overall operations during peak periods or staff shortages.
  • Collaborated with team members to complete large orders quickly while maintaining high standards for accuracy and quality.
  • Assisted in training new Pick Ambassadors on company policies, safety protocols, and best practices to ensure efficient onboarding.
  • Assisted in leading the Pick floors. Ensuring customers orders are getting to Pack station and out the building in time.

Warehouse Associate

Amazon
09.2022 - 11.2023
  • Process Customers returns. Ensuring satisfactions upon the next re-sell on every item
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
  • Maintained clean, orderly work environment free of hazards.
  • Helped train new employees in safe practices and warehouse procedures.

Sales Associate

Shoe Dept. Encore
04.2022 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Education

High School Diploma -

Meadowbrook High School
Chesterfield, VA
05.2023

Skills

  • Exceptional communication
  • Effective negotiation
  • Strong networking
  • Brand Promotion
  • Warehouse Safety
  • Loading and unloading
  • Customer Service
  • Reliability
  • Adaptability and Flexibility
  • Heavy Lifting
  • Relationship Building

Timeline

Pick Ambassador

Amazon
11.2023 - Current

Warehouse Associate

Amazon
09.2022 - 11.2023

Sales Associate

Shoe Dept. Encore
04.2022 - 08.2022

High School Diploma -

Meadowbrook High School

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Makayla Murdock