Makayla Murdock
Glen Allen,VA
Summary
Results-driven professional with a strong track record in customer service and warehouse operations. Enhanced customer satisfaction by promptly resolving complaints and optimizing fulfillment processes. Recognized for cultivating relationships that drive sales and for training team members to uphold best practices.
Overview
4
4
years of professional experience
Work History
Amazon Driver
Team Beauford Logistics
North Chesterfield, VA
08.2026 - Current
- Delivered packages to residential and commercial locations on schedule.
- Operated delivery vehicles safely and efficiently during various weather conditions.
- Maintained accurate delivery logs and ensured proper documentation for each route.
- Communicated with dispatch to coordinate deliveries and resolve any issues.
- Inspected vehicles regularly to ensure compliance with safety standards and regulations.
- Provided exceptional customer service during deliveries, addressing inquiries and concerns.
- Transported and safely delivered items to prevent damage or loss.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Customer Service Representative
U-Haul Moving & Storage
North Chesterfield, VA
07.2026 - Current
- Resolved customer complaints promptly, enhancing customer satisfaction through effective solutions.
- Assisted customers with rental inquiries and equipment reservations, ensuring seamless transactions.
- Guided customers through vehicle check-in and check-out processes.
- Answered inquiries, providing accurate information about products and services to support informed decisions.
- Processed payments and managed financial transactions accurately.
- Educated customers on proper use of moving equipment and supplies.
- Maintained cleanliness and organization of rental equipment and storage areas.
Pick Ambassador/ Pick Process Guide
Amazon
Richmond, Virginia
11.2023 - 08.2026
- Minimized fulfillment errors by meticulously following procedures and verifying picked items.
- Enhanced warehouse organization by optimizing bin locations for faster item retrieval.
- Coordinated with team to efficiently complete large orders while ensuring accuracy.
- Trained new pick ambassadors on procedures and safety protocols.
- Demonstrated adaptability by cross-training in multiple departments to support operations.
- Help run the pick floor and manage other associates policies, safety, and best practices
Warehouse Associate
Amazon
09.2022 - 11.2023
- Trained new employees on safety practices and warehouse procedures to ensure compliance and operational readiness. new employees in safe practices and warehouse procedures
- Maintained clean, organized, and hazard-free work environment to promote safety and efficiency.
- Processed customer returns to facilitate timely resale and enhance customer satisfaction.
Sales Associate
Shoe Dept. Encore
04.2022 - 08.2022
- Cultivated strong customer relationships to foster loyalty and encourage repeat purchases.
- Maintained calm demeanor while effectively resolving high-stress situations to ensure customer satisfaction.
- Prepared merchandise for the sales floor and answered customer questions.
- Organized merchandise to enhance visual appeal and drive product interest.
Education
High School Diploma -
Meadowbrook High School
North Chesterfield, VA05-2023
Skills
- Order processing
- Warehouse organization
- Communication and customer service
- Complaint resolution
- Client management
- Effective negotiation
- Training capability
- Attention to detail
- Problem solving
- Reliability and adaptability
- Team collaboration
- Relationship building
- Reading comprehension
- Adaptability
Timeline
Amazon Driver
Team Beauford Logistics
08.2026 - Current
Customer Service Representative
U-Haul Moving & Storage
07.2026 - Current
Pick Ambassador/ Pick Process Guide
Amazon
11.2023 - 08.2026
Warehouse Associate
Amazon
09.2022 - 11.2023
Sales Associate
Shoe Dept. Encore
04.2022 - 08.2022
High School Diploma -
Meadowbrook High School