Makayla Murray
Muskegon,MI
Summary
Experienced customer service representative with a strong focus on effective communication and problem-solving. Utilizes active listening skills to understand customer needs and desires, ensuring personalized solutions that enhance their overall experience. Committed to delivering exceptional service and building long-term customer loyalty through service-oriented behaviors.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist II
Davenport University-Holland, MI
12.2021 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Technical Support Representative
Uniform Color-Holland, MI
09.2019 - 11.2021
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Associate of Business Administration - Business And Management
Davenport University
Holland, MI12.2021
Skills
- Good communication skills
- Customer Relations
- Organization skills
- Time Management
- Telephone skills
Timeline
Customer Service Specialist II
Davenport University-Holland, MI
12.2021 - Current
Technical Support Representative
Uniform Color-Holland, MI
09.2019 - 11.2021
Associate of Business Administration - Business And Management
Davenport University
Similar Profiles
Shawntell WilliamsShawntell Williams
Lead DSP at Pro Care Unlimited-Holland, MILead DSP at Pro Care Unlimited-Holland, MI
Lulo MafahlaLulo Mafahla
Human Resources Assistant at Davenport UniversityHuman Resources Assistant at Davenport University
Charley AndrewsCharley Andrews
Women's Volleyball Assistant Coach at Davenport UniversityWomen's Volleyball Assistant Coach at Davenport University