Makayla Murry
Oklahoma City,OK
Summary
Accomplished leader with extensive experience at Casey's General Stores Inc, adept in inventory management and customer service. Excelled in enhancing store operations, achieving significant improvements in customer satisfaction, and mentoring teams for peak performance. Demonstrates exceptional problem-solving and team leadership skills, contributing to a positive and efficient work environment.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Caseys General Stores Inc
06.2024 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Assistant Store Manager
Caseys General Stores Inc
05.2023 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Team Member
Caseys General Stores Inc
09.2020 - 05.2023
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Boosted sales with effective product recommendations based on customer needs and preferences.
- Managed inventory, ensuring products were well-stocked and current.
- Handled cash transactions with accuracy, maintaining financial integrity at checkout.
Shift Manager
McDonald's Restaurant
02.2017 - 05.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Shift Manager
McDonald's Restaurant
02.2015 - 08.2017
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
High School Diploma -
Putnam City West High School
Oklahoma City, OK05-2012
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- Inventory control
- POS systems
- Team building and leadership
- Team motivation
- Leadership development
- Supply ordering
- Staff management
- Employee scheduling
- Payroll management
- Bank deposit procedures
- Accurate money handling
- Inventory oversight
- Loss prevention procedures
Certification
- ServSafe Food Handler's Certification
- [State] Driver's License
Timeline
Store Manager
Caseys General Stores Inc
06.2024 - 11.2024
Assistant Store Manager
Caseys General Stores Inc
05.2023 - 06.2024
Store Team Member
Caseys General Stores Inc
09.2020 - 05.2023
Shift Manager
McDonald's Restaurant
02.2017 - 05.2018
Shift Manager
McDonald's Restaurant
02.2015 - 08.2017
- ServSafe Food Handler's Certification
- [State] Driver's License
High School Diploma -
Putnam City West High School
Similar Profiles
Mark BartonMark Barton
Kitchen Manager at Caseys General Stores IncKitchen Manager at Caseys General Stores Inc
Kathy BarnaalKathy Barnaal
Sales Associate at Caseys General Stores IncSales Associate at Caseys General Stores Inc
Elizabeth AudasElizabeth Audas
Cashier Assistant Manager at Caseys General Stores IncCashier Assistant Manager at Caseys General Stores Inc