Makayla Narvaez
Houston
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Advocate
TaskUs
10.2023 - 04.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Strived for high-standard customer satisfaction and experience and ensured that all calls were handled professionally based on the quality guidelines set by the client
- Adhered to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
Auto Loan processor
Cuac
04.2018 - 06.2018
- Responsible for making sure the credit union receives a complete and accurate loan package
- Was in constant communication with the appropriate dealership until all issues on a contract are resolved in order to fund the loan
- Provided excellent customer service and communication
- Reviews loan packages to verify the application is complete and meets established policy, including type and amount of loan, borrower assets, liabilities, and length of employment
- Performs final audit prior to funding and will be responsible for all documentation and accuracy of the file prior to funding
Customer service representative
Harris County Tollroad Authority
10.2016 - 04.2018
- Established professional and friendly rapport with customers by responding quickly and accurately to all inquiries regarding account activity, tag fulfillment, and standard violation resolution
- Maintained PCI compliance as it relates to collecting and processing payments with credit card and/or banking information
- Reconciled payments, toll tags, and prepared end-of-day reports as specified per section.
Customer Service Representative
Gexa Energy
01.2015 - 01.2016
- Responsible for providing a variety of services to inbound and outbound callers through the application of knowledge of the organization, its services and products
- Processed a variety of customer transactions in accordance with established guidelines and procedures
- Prepared, completed and updated customer files as needed
- Offers customer solutions to issues that are often non-standard/non-routine and require some clarification
Education
High school Diploma -
Klein Oak Highschool
Spring, Tx06.2011
Skills
- Detail Oriented
- Problem Solving
- Customer service
- Conflict resolution
- Active listening
- Phone etiquette
- Multitasking
- Decision-making
- Microsoft office expertise
- Microsoft outlook
- Call center experience
Timeline
Customer Service Advocate
TaskUs
10.2023 - 04.2025
Auto Loan processor
Cuac
04.2018 - 06.2018
Customer service representative
Harris County Tollroad Authority
10.2016 - 04.2018
Customer Service Representative
Gexa Energy
01.2015 - 01.2016
High school Diploma -
Klein Oak Highschool