Makayla Ortiz

Brooklyn,NY

Summary

Dedicated professional with a track record of enhancing customer satisfaction and teamwork at Hanoli Cakes. Excelled in bakery maintenance and problem-solving, significantly improving service quality. Known for exceptional punctuality and a positive attitude, adept at multitasking and maintaining high food safety standards. Proven ability to engage customers and foster a collaborative team environment.

Overview

years of professional experience

Work History

Bakery Assistant

Hanoli Cakes

Queens, NY

07.2024 - 08.2024

Maintained clean, organized kitchen to maximize efficiency and food safety.
Washed dishes and sanitized prep area at end of each shift.
Stored, labeled and replenished supplies in compliance with food safety regulations.
Decorated baked goods and designed visually appealing displays of finished products.
Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.

Babysitter

Family Babysitting

Brooklyn, NY

09.2022 - 06.2023

Played games, worked on puzzles, and read books to young children.
Communicated positively with children and guardians.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Maintained a clean and organized environment to ensure the well-being of children under care.
Prepared healthy, age-appropriate snacks and meals.
Reassured children when upset providing emotional support and stability.
Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Taught children to organize toys, wash hands, and share by leading by example.
Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Communicated with parents regarding children's progress and development, raising any issues.

Education

Achievement First Ujima High School