Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Overland

Summary

Motivated Fitness Instructor accomplished in helping clients at all fitness levels get into shape and achieve goals. Strongly believes health is conscious lifestyle choice necessary for longevity and happiness.

Overview

12
12
years of professional experience

Work History

Fitness Director

Esporta Fitness
01.2023 - Current
  • Improved member retention by creating and implementing engaging fitness programs tailored to individual needs.
  • Enhanced overall gym experience by consistently maintaining a clean, organized, and safe workout environment.
  • Increased personal training revenue by developing targeted marketing strategies for fitness services.
  • Collaborated with health professionals to design specialized exercise regimens for clients with medical conditions.
  • Streamlined staff scheduling processes, resulting in more efficient use of resources and reduced labor costs.
  • Mentored new trainers, fostering a team-oriented culture that prioritized ongoing professional development.
  • Oversaw successful implementation of group exercise classes, leading to increased class attendance rates and customer satisfaction.
  • Managed annual budget planning process for the department, ensuring responsible financial management while meeting organizational goals.
  • Established partnerships with local health providers to offer additional wellness services, such as physical therapy or nutrition counseling, thereby further enhancing the value of membership.

Member Experience Manager

Anytime Fitness
01.2017 - 01.2022
  • Increased membership retention rates through proactive communication and tailored programming.
  • Enhanced member satisfaction by developing and implementing targeted engagement strategies.
  • Influenced company-wide policies to prioritize the needs and preferences of our members while maintaining operational efficiency standards.
  • Resolved escalated complaints from highly dissatisfied members by actively listening to their concerns, empathizing with their situation, and taking appropriate corrective action steps as needed.
  • Initiated strategic partnerships that enhanced our value proposition for current members while attracting new prospects.
  • Led a team of Member Experience professionals to achieve consistently high levels of member satisfaction and loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Championed the adoption of new technologies and tools that made it easier for members to access services, communicate with the organization, and get the support they needed.

Busser

Balistreri's Bluemound Inn
01.2012 - 01.2016
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Displayed excellent time management skills while balancing multiple tasks simultaneously.
  • Respected guest privacy by discreetly clearing dishes without interrupting conversations.
  • Provided support during special events, ensuring seamless operations despite increased demands.

Education

Bachelor of Arts -

University La Crosse Wisconsin
La Crosse, WI
05.2020

Associate of Arts -

Western Technical College
La Crosse, WI
12.2018

Skills

  • Microsoft office
  • Compliance
  • Communication
  • Typing
  • Payments
  • Risk Platform
  • Business Growth
  • Excel
  • Dependability
  • Time management
  • Self-Starter
  • Excel team player
  • Management
  • Adaptability
  • Social media management
  • Problem solving

Timeline

Fitness Director

Esporta Fitness
01.2023 - Current

Member Experience Manager

Anytime Fitness
01.2017 - 01.2022

Busser

Balistreri's Bluemound Inn
01.2012 - 01.2016

Bachelor of Arts -

University La Crosse Wisconsin

Associate of Arts -

Western Technical College

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Makayla Overland