Makayla Paggen
Rogers,MN
Summary
Detail-oriented and highly motivated professional with extensive experience in healthcare management, sales operations, and customer service. Proven ability to manage complex tasks, streamline processes, and enhance organizational efficiency. Excellent at working in fast-paced environments, providing exceptional patient care, and ensuring compliance with healthcare regulations. Seeking to leverage my expertise in a dynamic role within the healthcare industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Operations and Billing Specialist
OrthoCor Medical Equipment
05.2022 - Current
- Lead sales operations processes, including the accurate entry and processing of orders for medical equipment
- Coordinate with directors across the country to ensure seamless communication and order fulfillment
- Manage insurance verification, denials, and appeals for worker's compensation and VAMC Community Care orders, ensuring compliance with all regulations and accuracy in processing
- Assist with medical coding and billing tasks, utilizing a deep understanding of ICD-10 and CPT coding standards.
Bartender
Shadys
04.2017 - 01.2023
- Provide excellent customer service in a high-energy, fast-paced bar environment
- Efficiently manage bar operations during peak hours, ensuring customer satisfaction and adherence to safety regulations
- Utilize strong multitasking skills to balance multiple responsibilities, including order taking, cash handling, and inventory management.
Insurance Specialist
Robert Half/Park Dental
12.2021 - 04.2022
- Conducted comprehensive insurance verification for patients, ensuring the accuracy of information entered into the system
- Developed and maintained detailed records of insurance plans, updating the information in Excel spreadsheets for future reference
- Collaborated with team members to streamline insurance processing and improve overall efficiency.
Patient Service Representative (PSR)
Metro Dentalcare
07.2021 - 01.2022
- Scheduled patient appointments, managed patient records, and ensured the accuracy of treatment plans
- Verified insurance details, submitted claims, and processed payments, maintaining compliance with healthcare regulations
- Provided excellent customer service by addressing patient inquiries and concerns promptly and professionally.
Personal Care Assistant (PCA)
Saint Cloud Hospital
09.2016 - 09.2018
- Delivered compassionate patient care, including monitoring vital signs, assisting with daily living activities, and ensuring patient comfort
- Maintained accurate and detailed patient documentation, adhering to HIPAA guidelines
- Assisted in the transportation of patients and facilitated communication between patients and healthcare providers.
Tanning Salon Manager
Totally Tan
08.2015 - 09.2016
- Managed all aspects of salon operations, including staff supervision, customer service, and sales performance analysis
- Developed and implemented strategies to improve employee performance and increase customer satisfaction
- Maintained accurate billing records and managed inventory to ensure optimal stock levels.
Education
High School Diploma -
Bachelor of Science in Healthcare Management -
Rasmussen College-Florida
08.2025
Associate of Science in Medical Billing & Coding -
Rasmussen College-Minnesota
07.2022
Skills
- Sales Operations Management
- Healthcare Administration
- Medical Coding (ICD-10, CPT)
- Insurance Verification
- Insurance Appeals
- Insurance Denial Resolution
- Patient Care & Documentation
- Microsoft Office Suite (Word, Excel)
- Epic Systems
- Salesforce CRM
- NetSuite ERP (2 years)
- HIPAA Compliance
- Time Management & Multitasking
- Team Leadership & Staff Training
- Customer Service Excellence
Certification
- CPR Certification
- First Aid Certification
- Medical Billing and Coding Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Operations and Billing Specialist
OrthoCor Medical Equipment
05.2022 - Current
Insurance Specialist
Robert Half/Park Dental
12.2021 - 04.2022
Patient Service Representative (PSR)
Metro Dentalcare
07.2021 - 01.2022
Bartender
Shadys
04.2017 - 01.2023
Personal Care Assistant (PCA)
Saint Cloud Hospital
09.2016 - 09.2018
Tanning Salon Manager
Totally Tan
08.2015 - 09.2016
High School Diploma -
Bachelor of Science in Healthcare Management -
Rasmussen College-Florida
Associate of Science in Medical Billing & Coding -
Rasmussen College-Minnesota
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