Makayla Parisi
New City,NY
Summary
Driven manager with a proven track record at Newk's Eatery, enhancing customer satisfaction and team performance through effective problem-solving and staff development. Excelled in multitasking and adaptability, fostering a culture of continuous improvement and collaboration. Demonstrated expertise in computer skills and interpersonal communication, achieving significant operational efficiencies and positive team dynamics. In addition, Outgoing Party Host with 3 and a half years of experience. Adept at inventing and sticking to dynamic themes for parties. Committed to fun and detail-oriented planning with success at providing individualized and efficient services. As a student worker, I was a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Manager
Newk's Eatery
10.2020 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Created weekly schedules for at least 15 people at a time.
- Maintained positive customer relations by addressing problems and implementing successful corrective actions.
Party Host
Launch Trampoline Park
05.2017 - 06.2020
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety, and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Resolved conflict to maintain fun, positive, and safe event environments.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
- Decorated and set tables following party themes and age groups.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Demonstrated adaptability by adjusting party plans on the fly based on changing circumstances or guest requests without compromising quality or guest satisfaction.
- Directed guests to the correct areas for eating, jumping, and other services.
- Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
- Promoted a safe environment by enforcing rules and regulations consistently during events.
- Acted as a strong brand ambassador by maintaining a professional demeanor at all times while representing the company during events.
- Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff.
- Handled financial transactions accurately and responsibly, ensuring proper payment processing and recordkeeping.
- Maintained clear communication with clients throughout the planning process, addressing concerns and incorporating feedback as needed.
- Ensured safety protocols were in place, leading to events with zero incidents.
- Elevated guest satisfaction by creating engaging and personalized party experiences.
- Fostered a fun and welcoming environment, encouraging guest interaction and participation.
- Boosted repeat business with exceptional attention to client needs and preferences.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Trained staff members on conducting events and following safety procedures.
- Developed and monitored budgets for recreational activities.
- Monitored participation in recreational activities to provide assistance to participants.
Student Worker
Rockland County Clerk Archive Department
12.2021 - 01.2022
- Took and followed detailed directions from others.
- Completed research, compiled data, and assisted in timely reporting.
- Gathered, organized, and input information into a digital database.
- Contributed to a positive work environment by assisting coworkers with various tasks as needed.
- Maintained cleanliness and organization within the office space, promoting productivity among team members.
- Increased office efficiency by organizing and maintaining filing systems.
Student Worker
Rockland County Department of Personnel
09.2016 - 02.2017
- Took and followed detailed directions from others.
- Maintained a tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Used computer skills to scan papers and file paperwork organizationally.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree - Psychology Mental Health And Criminal Justice
Southern New Hampshire University
Hooksett, NH06.2026
High School Diploma -
Clarkstown South High School
West Nyack, NY06.2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Staff Development
- Sales management
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Effective Communication
- Decision-Making
- Positive Attitude
- Problem Resolution
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Development
- Hiring and Training
- Work Planning and Prioritization
- Staff Training
- Goal Setting
- Scheduling and Coordinating
- Good Judgment
- Active Listening
- Schedule Management
- Self Motivation
- Shift Scheduling
- Reliability
- Adaptability
- Team building
- Analytical Thinking
- Problem-solving abilities
- Task Prioritization
- Professionalism
- Written Communication
- Interpersonal Skills
- Clean-up Coordination
- Age-Appropriate Activities
- Organizational abilities
- Safety awareness
- Allergy awareness
- Enthusiastic attitude
- Creative Entertaining
- Energetic Performance
- Engaging personality
- Guest service
- Greeting and seating
- Food Service Techniques
- Social Media Promotion
- Decorating
- Friendly, Positive Attitude
- Collaboration and Teamwork
- Team Collaboration
- Relationship Building
- Emotional Support
- Computer Proficiency
- Data Entry
- Documentation and Recordkeeping
- Interpersonal Communication
- Activity Planning and Coordination
- Time management abilities
- Filing systems
- Valid Driver's License
- File Organization
- Verbal Communication
- Dedicated Team Player
- Organizing and Categorizing
- Excel spreadsheets
- Social media knowledge
- Team Bonding
Additional Information
Throughout my senior year of high school, I was involved in a program that allowed me to assist a teacher in the special education classroom. During my time with the teacher, I was given the task of assisting the class and teacher with their work and had the opportunity to lead lesson plans and work through the given workbook with students in groups and one-on-one.
Timeline
Student Worker
Rockland County Clerk Archive Department
12.2021 - 01.2022
Manager
Newk's Eatery
10.2020 - 07.2024
Party Host
Launch Trampoline Park
05.2017 - 06.2020
Student Worker
Rockland County Department of Personnel
09.2016 - 02.2017
No Degree - Psychology Mental Health And Criminal Justice
Southern New Hampshire University
High School Diploma -
Clarkstown South High School