Makayla Parrish
Raleigh,United States
Summary
Attentive and focused Nursing Student offering hands-on experience in hospital environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care and health education. Previously working in Customer Service operations bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhanced customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions. Looking to Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Imagine Tech Assistant
WakeMed Hospital
01.2024 - 05.2024
- Assist the Radiologists and clinical staff in the day-to-day operations relating to the acquisition, storage, routing, and retrieval of clinical images and results. Monitors PACS, EPIC, PowerShare work lists and assists Radiologists and clinical staff as needed.
• Assist in other ancillary Imaging departments with patient arrival, patient transport, and patient care during exams.
Regional Operations Coordinator
Siemens Healthineers
01.2022 - 05.2024
- Coordinate/Dispatch the planning of systematic service delivery through call handling, service scheduling, parts ordering, appointment confirmations, improving client confidence and driving value of Siemens Healthineers products and services by meeting and maintaining contractual obligations per Service Level Agreements.
- Ensured compliance with company policies, industry regulations, and legal requirements in all regional operations.
- Coordinated cross-functional teams for seamless project execution and enhanced productivity.
- Managed crisis situations efficiently while minimizing disruption to ongoing operations.
- Monitor customer requests and overall system compliance to confirm equipment readiness for Patient Care with an response rate of 93% under 1 Hour.
• Supported the Regional Service Manager and 19 Biomedical Engineers in meeting
client expectations as needs vary throughout system life cycle through task based
and scheduling management encouraged compliance with JACO and FDAA.
Medical Chart Auditor
Ciox Health
10.2021 - 01.2022
- Improved patient care quality by ensuring compliance with regulatory requirements through comprehensive chart audits.
- Contributed to the optimization of electronic health record systems by providing feedback on areas requiring improvement or modification.
- Assigned patients to diagnosis-related groups using computer software.
- Updated records with demographic data, medical histories and diagnostic procedures.
- Assisted with medical record completion inquiries and indexing electronic health records.
• Applied regulations, laws and policies in gathering, analysis, interpretation, processing and release of information regarding patients. - Secured patient information according to HIPAA protocols by following strict procedures.
Regional Service Coordinator
CHARTER COMMUNICATIONS
01.2020 - 01.2022
- Managed transactions and customer interactions responsible for dynamic job assignment, technician tracking, and job rescheduling functions using technical workforce management tools in the RSCs.
- Performed efficient and effective assignment of all work order-based tasks rendered to the Field fulfillment teams on day of service.
• Also responsible for relaying and recording information to field personnel via telephone, messaging, or other form of communications.
• Monitor real-time performance and job completion of assigned field technicians, and back fill canceled jobs, when possible, to ensure productive time is maximized throughout the day.
• Assisted in driving field technician productivity, time management and real-time job routing through utilization of workforce management software.
• Ensured billing is complete and accurate by verifying the services installed are reflective of the services on the account.
Customer Service Representative
CHARTER COMMUNICATIONS
11.2018 - 01.2020
- Answered incoming inbound phone lines to provide clients with account information and provide extensive troubleshooting over the phone by utilizing active listening skills and problem solving solutions.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Bankcard Operations Specialist
First Citizens Bank
03.2016 - 07.2017
- Greeted and interfaced with customers to facilitate daily banking transactions; provided exceptional customer service by providing banking services and addressing account and service concerns.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Medical Benefits Admin Associate
Xerox
11.2015 - 11.2016
- Answered questions about Insurance coverage's for Leading insurance companies, also explaining all parts of Medicare in their entirety to respective insurers.
• Looked up providers for both PPO and HPO plans.
• Also, went over and covered prescription coverage.
• Improved participant decision-making process by advising participants on plan provisions.
• Responded to client-specific inquiries, including telephone and web correspondence.
• Completed transactions related to customer inquiries with limited supervision.
• Met timeliness and accuracy standards.
• Documented calls by creating detailed notes in the case management system.
• Completed callbacks in a timely manner and escalated as appropriate.
• Adhered to call center metrics and guidelines within established procedures.
Education
Associate of Applied Science - Nurse Anesthetist
Durham Technical Community College
Durham, NC05.2026
Nursing Assistant I -
Wake Technical Community College
Raleigh, NC09.2024
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Verbal and written communication
- Complex Problem-Solving
- Patient Care
- Basic Life Support
- Direct Patient Care
- Companionship and emotional support
- Materials Preparation
- Group and individual instruction
- Early Childhood Education
- Special Education Assistance
- Calm and Patient Demeanor
- Behavior redirection
- Scheduling Management
- Customer Invoicing
- Training Management
- Risk Management
Personal Information
Title: OPERATIONS DISPATCHER
References
References available upon request
Certification
- Certified BLS - CPR, American Heart Association - Valid through October 2025
- Licensed Successful Strategies and Negation Training - University of Michigan
- CPI Training - Crisis Prevention Institute
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Imagine Tech Assistant
WakeMed Hospital
01.2024 - 05.2024
Regional Operations Coordinator
Siemens Healthineers
01.2022 - 05.2024
Medical Chart Auditor
Ciox Health
10.2021 - 01.2022
Regional Service Coordinator
CHARTER COMMUNICATIONS
01.2020 - 01.2022
Customer Service Representative
CHARTER COMMUNICATIONS
11.2018 - 01.2020
Bankcard Operations Specialist
First Citizens Bank
03.2016 - 07.2017
Medical Benefits Admin Associate
Xerox
11.2015 - 11.2016
Associate of Applied Science - Nurse Anesthetist
Durham Technical Community College
Nursing Assistant I -
Wake Technical Community College