Makayla Pflugradt
Vesper
Summary
Developed skills in coordinating teams, managing timelines, and ensuring project deliverables in fast-paced environment. Looking to transition into new field, applying strengths in leadership and strategic planning. Capable of driving results and fostering team collaboration in diverse settings.
Overview
11
11
years of professional experience
Work History
Proposal/Project Manager
Complete Industrial Coverage
12.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
General Manager
Hotel Ojibway, Trademark Collection By Wyndham
12.2021 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Front Desk Manager
Hotel Mead
08.2021 - 12.2021
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Resolved guest complaints by addressing issues with rooms promptly.
- Prepared weekly employee work schedules for team members.
Front Desk Agent
Hotel Mead
06.2021 - 08.2021
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Manager
McDonalds
03.2014 - 02.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Within first year, promoted to Crew Trainer, and shortly after began journey into management
Education
Associate of Arts - Project Management
Project Management Institute
Online06-2025
High School Diploma -
Auburndale High School
05.2015
Skills
- Sales Promotion
- Human Resources Oversight
- Performance Monitoring and Evaluation
- Finance and Accounting Oversight
- Business Leadership
- Administrative Management
- Problem Anticipation and Resolution
- Hiring and Onboarding
- Project Management
- Stakeholder Communications
Timeline
Proposal/Project Manager
Complete Industrial Coverage
12.2023 - Current
General Manager
Hotel Ojibway, Trademark Collection By Wyndham
12.2021 - Current
Front Desk Manager
Hotel Mead
08.2021 - 12.2021
Front Desk Agent
Hotel Mead
06.2021 - 08.2021
Manager
McDonalds
03.2014 - 02.2017
High School Diploma -
Auburndale High School
Associate of Arts - Project Management
Project Management Institute
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