Hi, I’m
Makayla Pietrzykowski
Raleigh,US
In my option respect is given. Disrespect is earned.
Summary
Accomplished Server/Trainer with a solid history of success at Bittersweet, including mentoring staff and enhancing guest experiences. Expert in Point of Sale operations, such as Square POS, coupled with exceptional customer service prowess. Proven ability to foster guest engagement and relationship management, significantly improving service delivery and team efficiency. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
8
years of professional experience
Work History
Bittersweet
SERVER
01.2023 - Current
Job overview
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Demonstrated ability to interact with customers in friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Resolved customer complaints and inquiries in timely manners
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
DEATH & TAXES
SEVER/TRAINER
01.2021 - 10.2022
Job overview
- Mentored new employees by providing guidance on proper etiquette when interacting with customers
- Conducted regular check-ins with each server to discuss individual goals and objectives
- Managed over 8 tables
- Demonstrated deep knowledge of restaurant operations, menu items, pricing, and customer service techniques
- Deep knowledge of wine and beverage pairings bringing check average up 15%
LUCKY 32 SOUTHERN KITCHEN
SERVER/TRAINER
01.2019 - 06.2022
Job overview
- Point of communication between front of house and back of house.
- Handling issues or mishaps for smooth expedition of orders
- Assuring all orders were not only correct but also up par to our stander of quality
- Mentored new employees by providing guidance on proper etiquette when interacting with customers
- Increased server efficiency by fulfilling additional responsibilities and training new servers
- Fostered positive relationships between staff members by encouraging teamwork among servers
- Taught new servers essential information and interesting facts about business to share with customers
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 20%
THE ICE CREAM SHOP
MANAGEMENT TRAINEE
01.2017 - 01.2019
Job overview
- Note: This company is no longer in business
- Planned, prioritized and managed time, increasing productivity and efficiency
- Cooperated in team relationships, fostering enthusiasm and maintaining mutual trust
- Managed relationships with vendors, suppliers, and customers
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Analyzed customer feedback to identify areas of improvement in customer service.
Education
East Carolina UniversityGreenville, NC
COMPLETED COURSEWORK TOWARDS COMMUNICATION from Communications
08.2018
Allendale AcademySt. Petersburg, FL
GED
08.2018
Skills
- Point of sale operation
- Customer Service
- Verbal Communication
- Multitasking
- Guest Engagement
- Relationship Management
- Exceptional customer service
- Performance Improvement
- Item promotion
- Sales Techniques
- Guest Relations Management
- Strong Work Ethic
Volunteer Experience
Special Olympics, Holly Springs, NC, SPECIAL OLYMPICS VOLUNTEER, Coached athletes on sport-specific skills and strategies as well as proper safety protocols during practice sessions., Provided emotional support and guidance to athletes who needed assistance navigating challenging situations or emotions related to their participation in Special Olympic programs., Collaborated with fellow volunteers to provide an enjoyable experience for participants in Special Olympics programs.
References
References available upon request
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid time offWork from home optionCompany Culture401k matchHealthcare benefits4-day work weekTimeline
SERVER
Bittersweet
01.2023 - Current
SEVER/TRAINER
DEATH & TAXES
01.2021 - 10.2022
SERVER/TRAINER
LUCKY 32 SOUTHERN KITCHEN
01.2019 - 06.2022
MANAGEMENT TRAINEE
THE ICE CREAM SHOP
01.2017 - 01.2019
East Carolina University
COMPLETED COURSEWORK TOWARDS COMMUNICATION from Communications
Allendale Academy
GED
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